Branch Manager

NING SANCTUARY PTE. LTD.; Singapore; On-site; SGD 50,000 - 89,000; Full time

Job summary

Ning Sanctuary Pte. Ltd. is seeking a capable beauty leader to manage a team of beauty therapists and drive sales through professional consultations and exceptional customer service.

The role requires strong leadership, Mandarin and English communication, and a proactive, results-driven attitude with weekend and holiday availability. Be part of a fast-growing beauty retailer with career progression opportunities.

Qualifications

• Minimum 2 years in beauty, spa, beauty consultancy or retail.
• CIDESCO/CIBTAC/ITEC/NSRS/NITEC/WSQ certificates are an advantage.
• Strong leadership and ability to lead up to 15 staff.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide professional beauty and skincare consultations with a customer-oriented mindset.
• Deliver excellent customer service and build positive relationships with customers.
• Handle enquiries, feedback, and concerns professionally and courteously.
• Maintain a well-groomed, professional appearance.
• Lead, motivate, and guide a team of beauty therapists to achieve sales targets.
• Demonstrate strong management, analytical, and problem-solving skills.
• Be creative, self-motivated, results-driven, and able to work under pressure.
• Maintain high standards of service quality and customer satisfaction.

Skills

Leadership

Customer service

Communication

English

Mandarin

Team leadership

Problem-solving

Education

CIDESCO / CIBTAC / ITEC / NSRS / NITEC / WSQ

Job description

Job Highlights

• Attractive basic salary with high commission
• Excellent career progression opportunities
• Convenient and accessible working locations

Job Responsibilities

• Provide professional beauty and skincare consultations with a strong customer-oriented mindset.
• Deliver excellent customer service and build positive relationships with customers.
• Handle customer enquiries, feedback, and concerns professionally, efficiently, and courteously.
• Maintain a well-groomed, professional, and presentable appearance.
• Lead, motivate, and guide a team of beauty therapists to achieve business and sales targets.
• Demonstrate strong management, analytical, and problem-solving skills.
• Be creative, self-motivated, results-driven, and able to work well under pressure.
• Maintain high standards of service quality and customer satisfaction.

Job Requirements

• At least 2 years of relevant experience in the beauty, spa, beauty consultancy, or retail industry.
• Recognised beauty therapy qualifications such as CIDESCO, CIBTAC, ITEC, NSRS, NITEC, or WSQ certificates will be an advantage.
• Strong leadership and team management skills, with the ability to lead a team of up to 15 staff.
• Excellent communication, interpersonal, and influencing skills.
• Good command of spoken English and Mandarin, with the ability to communicate with Mandarin-speaking customers.
• Able to work independently as well as collaboratively within a team.
• Positive attitude, proactive mindset, and strong problem-solving abilities.
• Willing to work on weekends, public holidays, and retail operating hours.