Branch Manager

FRESVER REBIRTH PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Benefits offered by this job

Commission and incentives

Staff training opportunities

Positive work environment

Job summary

FRESVER REBIRTH PTE. LTD. in Singapore seeks a Branch Manager to lead daily operations, hit branch sales targets, and oversee staff including therapists and CSOs while maintaining service quality and promotions.

You will roster staff, approve leaves, monitor attendance, and drive customer satisfaction. The role requires 8+ years in beauty wellness with a proven sales track record, strong leadership, and excellent communication.

Qualifications

• Min. 8 years' experience in beauty wellness with proven sales targets.
• Independent, motivated, proactive and capable of taking initiative.
• Strong leadership, interpersonal and communication skills.
• Team player with ability to cooperate and coach staff.
• Willing to work retail hours including weekends and public holidays.

Responsibilities

• Overall responsible for branch operations and achieving daily sales targets.
• Manage staff including scheduling, leave, OT, appraisal and rosters.
• Promote promotions, handle customer complaints and service quality.
• Motivate staff, foster teamwork and maintain a positive environment.
• Train and coach staff on product knowledge and service standards.
• Handle ad-hoc duties as assigned by the company.

Skills

Interpersonal skills

Leadership

Team player

Communication

Sales driven

Customer service

Willing to work retail hours

Job description

Main Duties & Responsibilities:

• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc;
• Empower staff to accomplish task and achieve desired goal
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)