Branch Manager

RHB Banking Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RHB Bank Berhad (Singapore) is seeking a Branch Manager to lead daily branch operations, drive growth, and deliver exceptional customer service. You will develop a high-performing team, strengthen client relationships, and ensure regulatory compliance while aligning with the bank's strategic objectives.

The ideal candidate has a bachelor’s degree in business or finance, proven retail banking leadership, and strong people skills to coach staff, manage sales targets, and maintain high governance

Qualifications

• Bachelor’s degree in business, finance, banking or related field.
• Proven retail banking leadership with branch experience.
• Strong customer service and relationship-building skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage all branch operations including sales, customer service and admin tasks.
• Develop and implement strategies to achieve branch sales targets and business objectives.
• Foster a customer-centric culture with high service standards.
• Coach and mentor branch staff, supporting development and engagement.
• Ensure compliance with regulatory requirements, policies and procedures.
• Identify and cultivate new customer relationships and expand existing portfolios.
• Monitor performance, analyze metrics, and report to senior management.
• Address customer feedback and service issues promptly.
• Drive growth through proactive sales initiatives and relationship management.

Skills

Branch management

Sales leadership

Customer service

Team development

Regulatory compliance

Relationship management

Financial analysis

Strategic planning

Education

Bachelor’s Degree in Business Administration, Finance, Banking

Tools

CRM systems

Core banking

Job description

About the Role

We are seeking a highly motivated Branch Manager to join RHB Bank Berhad (Singapore). In this role, you will be responsible for overseeing the daily operations of the branch, driving business growth, and ensuring the delivery of exceptional customer service. You will lead and develop a high-performing team, strengthen customer relationships, and ensure compliance with regulatory requirements while contributing to the Bank’s strategic objectives.

What you will be doing

• Lead and manage all aspects of branch operations, including sales, customer service, and administrative functions.

• Develop and implement strategies to achieve branch sales targets and business objectives.

• Foster a strong customer-centric culture by delivering a consistently high standard of service excellence.

• Manage, coach, and mentor branch staff, supporting their professional development and creating a positive work environment.

• Ensure compliance with all regulatory requirements, internal policies, and operational procedures.

• Identify and cultivate new customer relationships while strengthening and expanding existing client portfolios.

• Monitor branch performance, analyze business and financial metrics, and prepare reports for senior management.

• Address customer feedback, complaints, and service issues in a timely and effective manner.

• Drive business growth through proactive sales initiatives and effective relationship management.

• Safeguard the reputation and integrity of the Bank by maintaining high standards of governance and operational excellence.

What we’re looking for

• Bachelor’s Degree in Business Administration, Finance, Banking, or a related field.

• Proven experience in retail banking with a strong track record in branch management.

• Demonstrated commitment to delivering exceptional customer service and building long-term client relationships.

• Strong leadership and people management capabilities with experience leading high-performing teams.

• Sound business acumen with the ability to drive sales growth and achieve business targets.

• Thorough understanding of banking products, services, and branch operations.

• Strong knowledge of banking regulations, compliance requirements, and risk management practices.

• Excellent communication, interpersonal, negotiation, and problem-solving skills.

• Ability to make sound decisions and manage multiple priorities in a fast-paced environment.

• Self-motivated, results-oriented, and passionate about delivering business and customer outcomes.