Relationship Manager

STATE BANK OF INDIA; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

State Bank of India (SBIS) in Singapore seeks a sales and advisory professional to market retail banking and investment products, upsell services, and provide wealth management guidance. You will ensure adherence to KYC/CDD and AML rules, and report outcomes to management in a fast-paced banking environment.

The role focuses on delivering customer-focused advisory services, maintaining regulatory compliance, and contributing to cross-sell opportunities across the SBIS product suite in Singapore.

Qualifications

• Minimum 1–2 years of sales experience in financial products and services.
• Strong knowledge of banking, wealth management and insurance products.
• Good understanding of local regulatory requirements in Singapore.
• CMFAS certification required (M5, M8, M8A, M9, M9A, HI, BCP, PGI).

Responsibilities

• Market a range of retail banking and investment products.
• Upsell and cross-sell the Bank's suite of products and services.
• Offer advisory service recommending suitable wealth management products.
• Maintain knowledge of internal policies and regulatory guidelines.
• Report sales activities and results to management.
• Ensure compliance with KYC/CDD and AML guidelines.
• Identify opportunities from customer feedback to improve products, services or process.
• Support technology initiatives to enhance customer convenience.

Skills

Customer focus

Interpersonal skills

Banking knowledge

Compliance knowledge

Education

Bachelor’s degree or equivalent in Banking/Finance

Job description

Company Profile

State Bank of India (SBI) a Fortune 500 company, is an Indian Multinational, Public Sector Banking and Financial services statutory body headquartered in Mumbai. The rich heritage and legacy of over 200 years, accredits SBI as the most trusted Bank. SBI Singapore (SBIS) has 5 retail branches, 19 SBIS ATMs and over 200 ATMs via the shared island wide ATM5 network.

SBIS has a suite of retail banking products which complement its existing corporate banking products thus enabling us to service both individual and corporate customers. In Commercial and wholesale banking, our areas of operation include ASEAN, South East Asia and South Asia.

SBIS leverages on its extensive international network of branches to offer a wide range of Import/Export Trade Finance Services, in both Singapore Dollar and foreign currencies to facilitate the business needs of customers.

Responsibilities

Sales & Advisory

• Market a range of retail banking and investment products.
• Upsell and cross-sell the Bank's suite of products and services.
• Offer advisory service recommending suitable wealth management products for potential customers.
• Knowledge of internal policies and procedures to effectively manage the sales cycle and facilitate operational execution of transactions.
• Report sales activities and results to the management on a regular and prompt manner.
• Competent on all KYC/CDD procedures, AML guidelines and all other regulatory guidelines governing the Sales & Advisory process.
• With the cues from customer feedback, pro-actively identify opportunities and provide feedback for improvements in all areas including product & service offering, sales process or operations.
• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence.

Customer Relationship Management

• Take ownership to respond for all customer issues and navigate internally to address issues promptly and/or elevate to relevant authorities promptly.
• To act as a single point of contact for all customers under handling.

Operational Efficiency

• Be responsible for 100% accuracy on the various forms submitted to Operations or to Partners for execution.
• Jointly responsible for the upkeep of the branch aesthetics as per the Corporate Identity guidelines.

Requirements

• Bachelor’s Degree or equivalent, preferably in Banking, Insurance & Financial Services.
• MBA or Executive MBA qualification is advantageous.
• Minimum of 1-2 years of experience in sales and financial products and services.
• CMFAS certified required - M5, M8, M8A, M9, M9A, HI, BCP, PGI.
• Excellent customer focused mindset and strong interpersonal skills.
• Sound knowledge of banking, wealth management and insurance products.
• Strong understanding of financial compliance and regulatory requirements in Singapore.