Branch Manager

RHB Bank Berhad (Singapore); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RHB Bank Berhad (Singapore) is seeking a proactive Branch Manager to lead daily branch operations, drive growth, and deliver outstanding customer service. You will mentor a high-performing team, strengthen client relationships, and ensure regulatory compliance while supporting the bank's strategic goals.

The role emphasizes sales leadership, staff development, risk awareness, and governance, with accountability for branch performance and customer experience in a fast-paced banking environment.

Qualifications

• Proven experience in retail banking with a strong track record in branch management.
• Demonstrated commitment to delivering exceptional customer service and building long-term client relationships.
• Strong leadership and people management capabilities with experience leading high-performing teams.
• Sound business acumen with the ability to drive sales growth and achieve business targets.
• Thorough understanding of banking products, services, and branch operations.
• Strong knowledge of banking regulations, compliance requirements, and risk management practices.
• Excellent communication, interpersonal, negotiation, and problem-solving skills.
• Ability to make sound decisions and manage multiple priorities in a fast-paced environment.
• Self-motivated, results-oriented, and passionate about delivering business and customer outcomes.

Responsibilities

• Lead and manage all aspects of branch operations, including sales, customer service, and administrative functions.
• Develop and implement strategies to achieve branch sales targets and business objectives.
• Foster a strong customer-centric culture by delivering a consistently high standard of service excellence.
• Manage, coach, and mentor branch staff, supporting their professional development and creating a positive work environment.
• Ensure compliance with all regulatory requirements, internal policies, and operational procedures.
• Identify and cultivate new customer relationships while strengthening and expanding existing client portfolios.
• Monitor branch performance, analyze business and financial metrics, and prepare reports for senior management.
• Address customer feedback, complaints, and service issues in a timely and effective manner.
• Drive business growth through proactive sales initiatives and effective relationship management.
• Safeguard the reputation and integrity of the Bank by maintaining high standards of governance and operational excellence.

Skills

Leadership

People management

Sales growth

Customer service

Regulatory compliance

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s Degree in Business Administration, Finance, Banking, or a related field

Job description

About the Role

We are seeking a highly motivated Branch Manager to join RHB Bank Berhad (Singapore). In this role, you will be responsible for overseeing the daily operations of the branch, driving business growth, and ensuring the delivery of exceptional customer service. You will lead and develop a high-performing team, strengthen customer relationships, and ensure compliance with regulatory requirements while contributing to the Bank's strategic objectives.

What you will be doing

• Lead and manage all aspects of branch operations, including sales, customer service, and administrative functions.
• Develop and implement strategies to achieve branch sales targets and business objectives.
• Foster a strong customer-centric culture by delivering a consistently high standard of service excellence.
• Manage, coach, and mentor branch staff, supporting their professional development and creating a positive work environment.
• Ensure compliance with all regulatory requirements, internal policies, and operational procedures.
• Identify and cultivate new customer relationships while strengthening and expanding existing client portfolios.
• Monitor branch performance, analyze business and financial metrics, and prepare reports for senior management.
• Address customer feedback, complaints, and service issues in a timely and effective manner.
• Drive business growth through proactive sales initiatives and effective relationship management.
• Safeguard the reputation and integrity of the Bank by maintaining high standards of governance and operational excellence.

What we’re looking for

• Bachelor’s Degree in Business Administration, Finance, Banking, or a related field.
• Proven experience in retail banking with a strong track record in branch management.
• Demonstrated commitment to delivering exceptional customer service and building long-term client relationships.
• Strong leadership and people management capabilities with experience leading high-performing teams.
• Sound business acumen with the ability to drive sales growth and achieve business targets.
• Thorough understanding of banking products, services, and branch operations.
• Strong knowledge of banking regulations, compliance requirements, and risk management practices.
• Excellent communication, interpersonal, negotiation, and problem-solving skills.
• Ability to make sound decisions and manage multiple priorities in a fast-paced environment.
• Self-motivated, results-oriented, and passionate about delivering business and customer outcomes.

Culture & Benefits

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars - RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.