BRANCH MANAGER

BreadTalk; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

BreadTalk Singapore is seeking a hands-on Outlet Supervisor to manage cashier operations, kitchen prep, and frontline service. You will ensure accurate cash handling, assist customers, and maintain product knowledge across breads, toppings, and promotions.

You will lead by example, schedule shifts, uphold hygiene standards, and coordinate cake orders, deliveries, and packaging. The role requires leadership, resilience under pressure, and a customer‑first mindset to deliver delicious experiences.

Qualifications

• Minimum a GCE A-Level or Diploma.
• 3 years’ F&B or retail experience, with at least 1 year in a similar capacity.
• Strong leadership and management qualities.
• Willing to work shifts, weekends and public holidays.
• Good interpersonal skills and clear communication with stakeholders.
• Strong customer service orientation.
• Problem solver with decisive mindset.
• Able to work under pressure in a fast-paced environment.

Responsibilities

• Operate cashier and lobby duties; manage cash, deposits, and POS usage.
• Provide customer service, answer inquiries, explain promotions, and upsell.
• Maintain hygiene and organize workstation; ensure cleanliness.
• Prepare toppings, fillings, and bake processes per SOP.
• Coordinate cake orders, deliveries and packaging.
• Assist in stock management and outlet operations; monitor QSC checks.
• Assist recruitment and conduct month-end stock takes.
• Liaise with external vendors and oversee 1–2 outlets.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Problem solving

Decision making

Work under pressure

Shift flexibility

Education

GCE A Level or Diploma

Job description

Responsibilities

1. Cashier and Lobby
   • Able to handle transactions effectively during rush hours
   • Be familiar with POS machine and interface
   • Be accurate in all transactions: purchase, return, cancel
   • Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers
   • Perform standard POS opening and closing procedures without supervision
   • Prepare and handle cash deposits accurately and according to SOP
   • Packing of breads for customer according to SOP
   • Dispense products from back kitchen
   • Assist customers in product enquiries, product pricings, promotions, etc
   • Perform suggestive selling and upsell products to customers
   • Achieve 99.5% accuracy in cash transactions
   • Must be able to name all products and know what the ingredients in each product are
2. Kitchen
   • Topping Section
     • Process topping for respective bread and danish types according to SOP
     • Euro bun toppings (in applicable outlets)
     • Prepare ingredients and fillings for all bun type products
     • Learn all products and know what are the ingredients in each product
     • Perform Dispensing duty to bring out freshly baked products in organized manner
   • Table Section
     • Be equipped with knowledge on using the right and required ingredients per product
     • Ensure right ingredients are used per product, at the correct weight per ingredient
     • Perform Sweet bun, Danish, Euro, Toast shaping
     • Perform filling for sweet breads according to product
   • Oven Section
     • Ensure right temperature and time setting per product being baked
     • Be equipped with the right and proper knowledge for each product before baking
     • Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard
3. General
   • Ensure clean, tidy and hygienic station and overall kitchen environment
   • Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)
   • Able to setup and perform various roles without supervision
   • Able to perform quality control and reject inferior products
   • Able to dispense and display products in an organized manner
   • Project friendly and positive image to customers
   • Outlet and Display cleanliness
   • Tray and tongs cleaning
   • Able to handle customer requests and enquiry
   • Handle cake bookings and enquiries
   • Coordinate cake orders, deliveries and packaging
   • Able to handle customer feedback and inquiry and submit report
   • Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift
   • Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition
   • Planning of product schedule to ensure hot bread at all times and no excess products being held or run out
   • To schedule the manpower arrangement to achieve operation effectiveness
   • Demonstrates good people handling skills, able to motivate others to achieve shift objective
   • Coach and provide feedback to staff on product Quality
   • Ensure no run out or excessive stocks
   • Order stocks for the outlet
   • Handle outlet operation and management – conduct QSC (Quality, Service and Cleanliness) checks
   • Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning
   • Assist to recruit new staff and handle the interview
   • To do month end stock take
   • Responsible for outlet’s Profit & Loss (P&L)
   • Conducting staff performance appraisal
   • Liaising with external vendor such as cleaner, pest control etc.
   • Oversee 1 to 2 outlets operations

Requirements

• Minimum a GCE ‘A’ Level or Diploma holder
• Preferably with 3 years’ F&B or retail experience with at least 1 year in similar capacity
• Possess good management and strong leadership qualities
• Willing and able to work shifts, weekends and public holidays
• Good interpersonal skills and able to communicate clearly with stakeholders
• Strong in customer service
• Problem solver and effective decision maker
• Able to work under pressure in a fast paced working environment