Branch Growth & Customer Excellence Leader

RHB Singapore

Singapore

On-site

SGD 90,000 - 140,000

Full time

25 hours ago

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Job summary

RHB Bank Berhad (Singapore) seeks a Branch Manager to oversee daily branch operations, drive growth, and ensure top-tier customer service. You will lead a high-performing team, strengthen client relationships, and ensure regulatory compliance while supporting the bank's strategic goals.

You will guide sales initiatives, monitor performance, and coach staff to deliver consistent excellence. Strong leadership, banking knowledge, and a customer-first mindset are essential for success in this

Qualifications

Bachelor's Degree in Business Administration, Finance, Banking, or a related field.
Proven experience in retail banking with a strong track record in branch management.
Demonstrated commitment to delivering exceptional customer service and building long-term client relationships.
Strong leadership and people management capabilities with experience leading high-performing teams.
Sound business acumen with the ability to drive sales growth and achieve business targets.
Thorough understanding of banking products, services, and branch operations.
Strong knowledge of banking regulations, compliance requirements, and risk management practices.
Excellent communication, interpersonal, negotiation, and problem-solving skills.
Ability to make sound decisions and manage multiple priorities in a fast-paced environment.
Self-motivated, results-oriented, and passionate about delivering business and customer outcomes.

Responsibilities

Lead and manage all aspects of branch operations, including sales, customer service, and administrative functions.
Develop and implement strategies to achieve branch sales targets and business objectives.
Foster a strong customer-centric culture by delivering a consistently high standard of service excellence.
Manage, coach, and mentor branch staff, supporting their professional development and creating a positive work environment.
Ensure compliance with all regulatory requirements, internal policies, and operational procedures.
Identify and cultivate new customer relationships while strengthening and expanding existing client portfolios.
Monitor branch performance, analyze business and financial metrics, and prepare reports for senior management.
Address customer feedback, complaints, and service issues in a timely and effective manner.
Drive business growth through proactive sales initiatives and effective relationship management.
Safeguard the reputation and integrity of the Bank by maintaining high standards of governance and operational excellence.