Boutique Hotel Concierge: Guest Experience & Night Audit

MURRAY PTE. LTD.; Singapore; Presencial; SGD 27.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel discounts

Global learning

Staycation 2 nights

Restaurant discounts

Descripción de la vacante

The Garcha Group, Singapore’s boutique hotel group, is seeking dedicated hotel front desk professionals to join Maxwell Reserve, The Vagabond Club, and The Serangoon House.

You will process guest check-ins/outs, handle guest inquiries, assist with special requests, and participate in night audit. Flexibility to work across departments and SHN protocols may be required.

Experience in hospitality and a professional attitude will help you thrive in a personalized guest experience.

Responsabilidades

• Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Perform night audit during midnight shift and prepare necessary reports.
• Handle any Marriott-related enquiries.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Flexibility to work in other positions/departments as the need arises.
• Willing to work in SHN environment during COVID-19.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.

Descripción del empleo

The Garcha Group, Singapore’s boutique hotel group, is seeking dedicated hotel front desk professionals to join Maxwell Reserve, The Vagabond Club, and The Serangoon House.

You will process guest check-ins/outs, handle guest inquiries, assist with special requests, and participate in night audit. Flexibility to work across departments and SHN protocols may be required.

Experience in hospitality and a professional attitude will help you thrive in a personalized guest experience.