Boutique Hotel Butler: Guest Experience & Concierge Pro

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Marriott associate discounts

Global Learning + Development access

2 nights yearly staycation

20% off F&B

Job summary

The Garcha Group in Singapore is seeking a guest-focused front desk associate to warmly welcome guests, manage check-in/out, and coordinate services with hotel departments. You will provide destination information, assist with dining and activities, and ensure a memorable stay in line with luxury hospitality standards.

As part of a Marriott-affiliated group, you’ll enjoy exclusive discounts, learning resources, and annual staycations while upholding the highest standards of etiquette and

Responsibilities

• Maintain a well-groomed appearance as per company standard.
• Meet and greet guests upon arrival/farewell.
• Escort guests and luggage within the hotel premises and provide a room orientation.
• Provide guest satisfaction experiences such as hotel tour, explanation of services, and assist with luggage handling.
• Handle check-out procedures smoothly, ensuring guest satisfaction.
• Assist with In-Room Dining, Restaurant Reservations, Reservations of Attractions for guests.
• Respond to guests and work closely with other departments to provide the best service.
• Keep track of guest preferences and requests (e.g. pillow type, room temperatures, wake-up times).
• Coordinate special food requests (e.g. dietary needs).
• Be familiar with and promote hotel facilities, provide destination information and local recommendations.
• Be available for guest needs at any time during their stay.
• Report and document any guest incidents or unusual occurrences in line with company procedures.
• Upholding the highest standards of etiquette, service, and professionalism
• Handle matters with discretion and professionalism.
• Any other duties / tasks as requested by management.

Job description

The Garcha Group in Singapore is seeking a guest-focused front desk associate to warmly welcome guests, manage check-in/out, and coordinate services with hotel departments. You will provide destination information, assist with dining and activities, and ensure a memorable stay in line with luxury hospitality standards.

As part of a Marriott-affiliated group, you’ll enjoy exclusive discounts, learning resources, and annual staycations while upholding the highest standards of etiquette and