Boutique Consultant

The SWATCH Group; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

The SWATCH Group in Singapore is seeking a Boutique Consultant/Senior Boutique Consultant to assist customers with a personalized shopping experience. The role involves selling, after-sales service, and maintaining store presentation in line with brand guidelines.

You will work closely with the team to meet sales targets, handle walk-in customers, upsell products, and ensure cleanliness and proper stock/cash documentation on the sales floor.

Qualifications

• Role involves assisting customers through personalized customer experience.
• Responsibilities include handling walk-in customers, product recommendations, and after-sales service.
• Ensure stock/cash control, store maintenance, and brand-compliant displays.

Responsibilities

• Work closely with the Team in achieving the set sales target to perform excellent customer experience, sales activities, attend to walk-in customers and assist the customer in selecting and explaining the products for good shopping experience.
• Follow up sales call with potential customers.
• Introduce new products and upsell products to customers.
• Attend to walk-in customers on any watch repair/related enquiries.
• Follow up with customers on their new watch purchase.
• Follow up with customers on their watch repair service.
• Store & showcase maintenance.
• Observe & follow guidelines on stock/cash control & documentation
• Stock display in accordance to Brand guidelines.
• Follow up on any changes in store display within the timeline.
• Maintenance & upkeep to ensure cleanliness & tidiness of sales floor and storage area.
• Any other relevant tasks as & when required.

Job description

Job description

Reporting to the Boutique Manager, the Boutique Consultant/Senior Boutique Consultant is responsible for performing sales activities and other related activities such as after-sales service and store maintenance. He/She will be in charge of assisting our customers through personalized customer experience. The ideal candidate will represent the brand as an ambassador, inspiring our customer.

In this role, you will:

• Work closely with the Team in achieving the set sales target to perform excellent customer experience, sales activities, attend to walk-in customers and assist the customer in selecting and explaining the products for good shopping experience.

• Follow up sales call with potential customers.

• Introduce new products and upsell products to customers.

• Attend to walk-in customers on any watch repair/related enquiries.

• Follow up with customers on their new watch purchase.

• Follow up with customers on their watch repair service.

• Store & showcase maintenance.

• Observe & follow guidelines on stock/cash control & documentation

• Stock display in accordance to Brand guidelines.

• Follow up on any changes in store display within the timeline.

• Maintenance & upkeep to ensure cleanliness & tidiness of sales floor and storage area.

• Any other relevant tasks as & when required.