Boutique Consultant - Prestige

The SWATCH Group; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

The SWATCH Group in Singapore is seeking Boutique Consultants to represent our Prestige brands and drive sales and customer experience in-store. You will act as brand ambassador, delivering tailored advice, handling inquiries, and promoting accessories while maintaining a luxury shopping environment.

You will also contribute to database updates, participate in local activation events, and coordinate with the customer care team to ensure high-standard boutique operations.

Qualifications

• Experience in luxury retail or watchmaking environment is preferred.
• Strong customer service and relationship-building skills.
• Ability to meet sales targets and drive revenue.

Responsibilities

• Provide excellent customer experience and timely follow-up to achieve sales targets.
• Build relationships with customers through tailored advice and product recommendations.
• Follow up with potential customers after sales calls; generate and expand customer database.
• Upsell and propose products to create a luxury customer experience.
• Maintain and update customer data with preferences and purchases for personalized service.
• Participate in local activation events in line with the Brand.
• Assist walk-in customers with watch repair/related inquiries in coordination with customer care.
• Place orders for accessories and ensure stock availability.
• Develop sales techniques and watchmaking savoir-faire knowledge.
• Work with team to maintain a seamless boutique operation and high product display standards.

Job description

We are looking for Boutique Consultants for various Prestige brands under the Swatch Group in Singapore.

As a Boutique Consultant you will be our brand ambassador helping us to drive the following for the success of our brands!

Sales and Customer Experience

• Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets

• Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences

• Follow sales call with potential customers

• Generate and expand records on customer database

• Upsell, propose products to customer and maintain a luxury customer experience.

• Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.

• Propose customers for, and participate in, local activation events in line with the Brand

• Attend to walk in customers on any watch repair/related enquiries liaising with customer care

• Placing orders for accessories, ensuring stock is up to date and available

• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

• Work closely with other team members to ensure a seamless and efficient boutique operation

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard

• Understand and adhere to all operating and security guidelines

• Respect the standard operating procedures in handling all timepieces including the proper maintenance.