Boutique Sales & Customer Experience Specialist

The SWATCH Group; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

The SWATCH Group in Singapore is seeking a Boutique Consultant/Senior Boutique Consultant to assist customers with a personalized shopping experience. The role involves selling, after-sales service, and maintaining store presentation in line with brand guidelines.

You will work closely with the team to meet sales targets, handle walk-in customers, upsell products, and ensure cleanliness and proper stock/cash documentation on the sales floor.

Qualifications

• Role involves assisting customers through personalized customer experience.
• Responsibilities include handling walk-in customers, product recommendations, and after-sales service.
• Ensure stock/cash control, store maintenance, and brand-compliant displays.

Responsibilities

• Work closely with the Team in achieving the set sales target to perform excellent customer experience, sales activities, attend to walk-in customers and assist the customer in selecting and explaining the products for good shopping experience.
• Follow up sales call with potential customers.
• Introduce new products and upsell products to customers.
• Attend to walk-in customers on any watch repair/related enquiries.
• Follow up with customers on their new watch purchase.
• Follow up with customers on their watch repair service.
• Store & showcase maintenance.
• Observe & follow guidelines on stock/cash control & documentation
• Stock display in accordance to Brand guidelines.
• Follow up on any changes in store display within the timeline.
• Maintenance & upkeep to ensure cleanliness & tidiness of sales floor and storage area.
• Any other relevant tasks as & when required.

Job description

The SWATCH Group in Singapore is seeking a Boutique Consultant/Senior Boutique Consultant to assist customers with a personalized shopping experience. The role involves selling, after-sales service, and maintaining store presentation in line with brand guidelines.

You will work closely with the team to meet sales targets, handle walk-in customers, upsell products, and ensure cleanliness and proper stock/cash documentation on the sales floor.