Client Advisor

Panerai; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Panerai in Singapore invites a Client Advisor to deliver exceptional luxury service, guiding customers through the sales journey and upholding Panerai’s selling standards. You will identify high-potential leads, manage a complete sale, and ensure a seamless, high-end client experience in a dynamic boutique environment.

You will build lasting client relationships through CRM initiatives, maintain profound product knowledge, and actively contribute to boutique performance with precise operations

Qualifications

• Excellent client service and communication skills.
• Ability to build relationships and meet individual KPI targets.
• Strong product knowledge of luxury watches and brand history.

Responsibilities

• Achieve monthly and yearly turnover and KPI targets.
• Welcome customers and lead all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential leads and follow up to generate opportunities.
• Develop CRM-driven client relationships and contribute to boutique performance.
• Maintain impeccable boutique presentation and operations.

Skills

Customer service

Sales targets

CRM programs

Product knowledge

Tools

CRM software

Job description

Responsibilities (or Mission)

• Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.
• Support in achieving/exceeding Boutique overall target
• Actively participate to the briefings and contribute to the development of the Boutique performance.
• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.
• Identify and customer’s needs to suggest and promote products accordingly.

SALES

• Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.
• Support in achieving/exceeding Boutique overall target
• Actively participate to the briefings and contribute to the development of the Boutique performance.
• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.
• Identify and customer’s needs to suggest and promote products accordingly.

BRAND & PRODUCTS KNOWLEDGE

• Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.
• Develop a good understanding of competition and luxury industry through self-learning and trainings.
• Actively participate to all brand’s training sessions.

BOUTIQUE OPERATIONS & MAINTENANCE

• As brand ambassador, always show an impeccable presentation, according to our guidelines.
• Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…).
• Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).
• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).
• Assist with special projects when needed.

CLIENT RELATIONSHIP MANAGEMENT

• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.
• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
• Applies CRM relational strategy as per Headquarters’ guidelines
• Assist Boutique Manager in developing CRM action plans and participate boutique or off-site events.

CUSTOMERS SERVICE

• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.
• Ensure seamless customers experience when handling SAV requests
• Ensure customers’ requests are followed up and solved in due time (call back…).
• Client Advisor can perform other duties as determined by Boutique Manager.