Deputy Boutique Manager

RICHEMONT LUXURY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

RICHEMONT LUXURY (SINGAPORE) PTE. LTD. seeks an Ambassador to support the Boutique Director in growing boutique performance and profitability. You will manage the boutique team, ensure excellence in operations and client service, and drive CRM and VIP relationships. This role emphasizes people development, KPI-driven planning, and adherence to Maison guidelines.

The role focuses on training, supervising the boutique team, and delivering timely reports while optimizing costs and client experience.

Responsibilities

• Under Boutique Director supervision, designs optimal organization, recruits profiles and ensures talent pipeline.
• Drives performance and compensation management, trains and develops staff, and motivates engagement.
• Manages onboarding and integration of newcomers within the boutique.
• Oversees day-to-day boutique team training, coaching and motivation.
• Manages Care Service team daily operations and service standards.
• Assists in diagnosing performance via analysis and action plans to hit sales targets.
• Leads implementation and monitoring of action plans and KPI tracking.
• Breaks down targets into monthly, daily and individual goals to optimize profitability.
• Monitors boutique KPIs and ensures timely reporting.
• Owns back-office administration and boutique reporting delivery.
• Oversees boutique expenses and enforces policies and guidelines.

Skills

Team management

People development

Performance analysis

Client service

Job description

YOUR MISSION:

As an Ambassador of the Maison, he/she efficiently assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

HOW WILL YOU MAKE AN IMPACT?

1. Team Management & People Development

• Under the supervision of the Boutique Director, designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement

• Is responsible for of the integration and training of newcomers

• Ensures the day-to-day management, training, coaching and motivation of the boutique team

• Ensures the day-to-day management of the Care Service team

2. Boutique Performance Management

• Assists the Boutique Director to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets

• Leads the implementation and monitoring of the action plans

• Assists the Boutique Director to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets

• Assists the Boutique Director to monitor the boutique KPIs

3. Boutique Operations & Administration

• Is responsible for the back office and administration of the boutique

• Ensures the execution and delivery in time of all boutique reports

• Oversees the boutique expenses

• Implements group, Maison and boutique policies, procedures and guidelines

4. Client Relationship & Portfolio Development

• Assists the Boutique Director to ensure a unique and highly professional client service within the boutique

• Assists the Boutique Director to implement and monitor the ROI on CRM programs and actions

• Acts as an Ambassador of the Maison and supports the Boutique Director to build direct contact with VIPs