Billing Executive (Corporate and School)

SPH Media Limited; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SPH Media Limited is seeking a detail-oriented Corporate & School Billing Executive to join our Customer Service team in Singapore. You will handle corporate and school billing, issue invoices, manage statements, and liaise with Finance to resolve discrepancies while upholding service levels.

The role requires strong numerical skills, advanced Excel, and experience with ERP/billing systems such as SAP S/4HANA. Monday–Friday with occasional weekend hours.

Qualifications

• 2–4 years in billing operations or AR.
• Hands-on experience with ERP/billing systems (e.g., SAP S/4HANA).
• Diploma in Business, Accounting, or Finance.

Responsibilities

• Process and manage billing transactions for corporate clients and schools accurately and within timelines.
• Prepare, verify, and issue invoices, billing statements, credit notes, and other related documents.
• Monitor billing records and ensure all transactions are properly documented and maintained.
• Follow up on outstanding billing matters, discrepancies, and payment-related issues.
• Liaise with Finance on billing adjustments, payment status, and other related matters.

Skills

Numerical skills

Excel proficiency

Communication

Attention to detail

Time management

Teamwork

Education

Diploma in Business/Accounting

Tools

SAP S/4HANA

Job description

We are looking for a detail-oriented and service-driven individual to join our Customer Service team as a Corporate & School Billing Executive. The successful candidate will be responsible for handling corporate and school billing matters, responding to enquiries, processing invoices, and providing timely support to corporate clients and schools. This role requires accuracy, excellent communication skills, and the ability to coordinate effectively with internal departments and external stakeholders.

Roles & Responsibilities

1. Corporate & School Billing

• Process and manage billing transactions for corporate clients and schools accurately and within the stipulated timelines.

• Prepare, verify, and issue invoices, billing statements, credit notes, and other related documents.

• Monitor billing records and ensure all transactions are properly documented and maintained.

• Follow up on outstanding billing matters, discrepancies, and payment-related issues.

• Reconcile billing records and investigate any discrepancies to ensure accuracy.

• Liaise with the Finance Department on billing adjustments, payment status, and other related matters.

• Ensure compliance with established billing procedures, policies, and internal controls.

2. Account Servicing & Support

• Serve as a main point of contact for corporate clients and school administrators regarding billing enquiries, invoice queries and account updates.

• Provide accurate information on invoices, billing arrangements, payment status, and account-related matters within the agreed service level agreements (SLAs).

• Investigate and resolve billing enquiries and discrepancies promptly.

• Escalate complex or unresolved issues to the relevant departments when necessary.

• Maintain professional communication and build positive working relationships with internal and external stakeholders.

• Partner with internal sales and operations teams to resolve contract discrepancies or subscription- related issues.

3. Administrative & Operational Support

• Maintain clean, audit-compliant master records for billing profiles and client accounts.

• Perform accurate data entry and update billing information in the relevant systems and tracking spreadsheets.

• Assist in preparing billing reports and monitoring outstanding cases.

• Coordinate with internal departments to ensure smooth and efficient billing operations.

4. Ad-hoc Duties

• Perform core responsibilities and participate in continuous improvement projects.

• Carry out additional tasks or projects as required to support team objectives.

• Assist with special projects and ad-hoc tasks directed by management.

• Support the team with flexible responsibilities to meet organizational needs.

Who we are looking for

Skills

• Good numerical skills with strong attention to detail and accuracy.

• Professional written and verbal communication skills for corporate correspondence.

• Intermediate to advanced MS Excel/Google Sheets proficiency (e.g., VLOOKUP, Pivot Tables).

• Organised, responsible, and able to manage multiple tasks and meet deadlines.

• A proactive team player with a positive attitude and willingness to learn.

Competencies & Personality Traits (Required Competencies)

• Accuracy & Attention to Detail: Ensures billing transactions and records are accurate.

• Customer Service Orientation: Provides timely, courteous, and professional responses to enquiries.

• Problem-Solving Skills: Investigates discrepancies and follows through on outstanding issues.

• Time Management: Prioritises tasks effectively and meets billing deadlines.

• Teamwork & Collaboration: Works closely with internal departments to resolve issues and improve processes.

• Continuous Improvement: Identifies opportunities to enhance productivity and streamline workflows.

Working Experience

• 2-4 years experience in billing operations, accounts receivable (AR), customer billing support, or general accounting administration.

• Hands-on experience with ERP/billing systems (e.g., SAP S/4HANA) is highly preferred.

Qualifications

• Minimum Diploma in Business, Accounting, Finance, or a related discipline.

Working Hours

• Monday to Friday, 8.30am to 6pm. Overtime may be required on weekdays during busy periods.

• Required to work on Saturday or Sunday from 8am to 12.30pm (approximately 3 times in 8 weeks).