Bilingual Logistics Customer Service Agent

SmartRecruiters, Inc.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Expeditors is hiring a Distribution Services Agent in Singapore to support the Supervisor and drive growth of products and services within the district. You will handle daily customer service activities, order processing, documentation, shipping coordination, invoicing, and filing.

The role requires 2 years of related experience, knowledge of warehousing and logistics, and proficiency in MS Word, Excel, and PowerPoint. Candidates must reside in Singapore with a valid work pass.

Qualifications

• Minimum tertiary education with 2 years related working experience.
• Knowledge of warehousing and logistics operation is an advantage.
• Computer knowledge in MS Word, Excel, and PowerPoint; familiarity with ERP systems (Oracle/SAP) is a plus.

Responsibilities

• Perform daily customer service activities including order processing, documentation, shipping coordination, reporting, and billing.
• Handle customer feedback, requests, and complaints and escalate as needed.
• Dispatch invoicing to customers on time.
• Maintain inventory accuracy in systems.
• Collect data for KPI measurement.
• Maintain procedures manual detailing processing requirements.
• Keep paperwork for orders and accounts.
• Take on additional tasks as required.

Skills

Good communication

Proactive

Interpersonal skills

Independent work

Education

Tertiary education

Tools

MS Word

Excel

PowerPoint

Oracle ERP

SAP

Job description

Expeditors is hiring a Distribution Services Agent in Singapore to support the Supervisor and drive growth of products and services within the district. You will handle daily customer service activities, order processing, documentation, shipping coordination, invoicing, and filing.

The role requires 2 years of related experience, knowledge of warehousing and logistics, and proficiency in MS Word, Excel, and PowerPoint. Candidates must reside in Singapore with a valid work pass.