Agent - Ocean Export

SmartRecruiters, Inc.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Expeditors in Singapore is seeking a motivated customer service professional to support international shipments in a fast-paced, professional environment.

You will handle internal and external customers, ensuring timely processing, accurate documentation, and compliant operations while meeting KPI targets.

Qualifications

• 1–2 years related experience and/or training.
• Understanding of ocean documentation process is a plus.
• Effective interpersonal and communication skills.
• Proactive with CAN DO attitude and reliability.
• Organized and able to work in a team.

Responsibilities

• Interact with customers to process international shipments per company SOP.
• Ensure timely entry and accurate processing according to department flow.
• Prepare and update DLSOP; ensure customer SOPs are in place.
• Screen creditworthiness and MK denial parties prior to shipment.
• Ensure accurate client and vendor billing within standards.
• Maintain relationships with suppliers and logistics partners.
• Meet compliance requirements and government regulations.
• Obtain necessary permits before shipment exportation.
• Meet KPI targets for timely documentation and invoicing.
• Respond to emails within 24 hours and voicemails within 1 hour.
• Escalate issues to management; take on extra tasks as needed.
• Complete 52 hours of training per year.

Skills

Interpersonal skills

Proactive

Organizational skills

Customer service mindset

Team player

Attention to detail

Education

Tertiary education

Tools

Excel

Word

Job description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, \"You'd be surprised how far we'll go for you\", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Job Description

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.

Major Duties and Responsibilities:

• Interact with our customers in processing their international shipments by following Procedure set by the company in OPS, and meeting customer’s expectations.
• Understand department process flow and ensure correct entry timely.
• Preparation & Updating of DLSOP to ensure all customers standard operating procedures are in place.
• Screening of customer’s creditability before shipment.
• Screening of MK denial parties before shipment.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved).
• Meet compliance requirements in accordance with government regulations. No fines, penalties or late filing.
• Ensure permit(s) are approve prior to shipment exportation.
• Comply with OPS and its quality standards by meeting its set KPI, including Timely Documentation and Timely Invoicing and others stated in OPS.
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Escalation of problems to Management when necessary
• Take up additional tasks as required to meet the Department’s needs
• Meeting 52 hours Training hours / year.

Qualifications

• Minimum tertiary educational level
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving skills.
• Provide excellent customer services to both internal and external
• Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks
• Carry out tasks with great accuracy and in a timely manner – Organized
• To be a good team player with teamwork spirit
• To show initiative in all co-ordination work

*** Only those who are currently residing in Singapore need to apply for this role ***

Additional Information

Expeditors offers excellent benefits for full time employees:

• Benefits complied with local law
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.