Bilingual English-Chinese Customer Support Specialist

TIGER BROKERS (SINGAPORE) PTE. LTD.; Singapore; Vor Ort; SGD 42.000 - 60.000; Vollzeit

Zusammenfassung

TIGER BROKERS (SINGAPORE) PTE. LTD. is seeking a bilingual Customer Support Specialist to serve international clients.

You will manage inbound calls and online inquiries in English and Chinese, build strong relationships, and gather requirements to tailor solutions. Qualifications include a bachelor’s degree, IELTS 6.5 or equivalent, fluency in English and Mandarin, and a customer-service mindset. You should be willing to night shift about 5 days per month and collaborate with global teams to

Qualifikationen

• Bachelor’s degree in any discipline is preferred; fresh graduates welcome.
• IELTS 6.5 or equivalent; English required as working language.
• Fluency in Chinese (Mandarin) is required.
• Strong customer service orientation and communication skills.
• Ability to learn quickly, think innovatively, and work collaboratively.
• Proficient computer skills including internet navigation and common office software.
• Willingness to work night shifts (about 5 days per month).

Aufgaben

• Manage inbound calls and online inquiries from international clients with professional responses and follow-ups.
• Oversee international client relationships, collect requirements, provide timely feedback, coordinate solutions, and enhance customer experience.
• Address and resolve complaints from international customers, collect feedback, and contribute to product optimization.
• Collaborate closely with global teams to address critical issues effectively.
• Maintain and grow the company’s international client base to mitigate attrition.

Kenntnisse

Customer service

English fluency

Mandarin fluency

Client relationship

Follow-up skills

Collaboration

Ausbildung

Bachelor’s degree

Tools

Office software

Internet research

Jobbeschreibung

TIGER BROKERS (SINGAPORE) PTE. LTD. is seeking a bilingual Customer Support Specialist to serve international clients.

You will manage inbound calls and online inquiries in English and Chinese, build strong relationships, and gather requirements to tailor solutions. Qualifications include a bachelor’s degree, IELTS 6.5 or equivalent, fluency in English and Mandarin, and a customer-service mindset. You should be willing to night shift about 5 days per month and collaborate with global teams to