Bilingual Customer Service Coordinator | EN/Mandarin

Fortuna Air-Conditioning & Electrical Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Fortuna Air-Conditioning & Electrical Pte Ltd is seeking a Customer Service Executive to join our team in Singapore. You will handle customer inquiries via phone, WhatsApp and email, arrange servicing, repairs and installations, and prepare quotations and invoices.

Excellent communication and organizational skills are essential. The role involves coordinating between customers and technicians, following up on appointments and payments, and supporting daily office operations.

Qualifications

• Customer service or administrative experience is an advantage.
• Good communication and interpersonal skills.
• Responsible, organized and able to work independently.
• Basic computer skills.
• Positive attitude and willing to learn.
• Fluent in both English and Mandarin.

Responsibilities

• Handle customer enquiries via phone, WhatsApp and email
• Arrange air-conditioning servicing, repair and installation appointments
• Prepare quotations, invoices and service-related documents
• Follow up with customers regarding appointments and payments
• Coordinate appointments between customers and technicians
• Handle general administrative and customer service duties
• Assist with daily office operations

Skills

Customer service

Communication

Organizational skills

Bilingual English/Mandarin

Computer skills

Job description

Fortuna Air-Conditioning & Electrical Pte Ltd is seeking a Customer Service Executive to join our team in Singapore. You will handle customer inquiries via phone, WhatsApp and email, arrange servicing, repairs and installations, and prepare quotations and invoices.

Excellent communication and organizational skills are essential. The role involves coordinating between customers and technicians, following up on appointments and payments, and supporting daily office operations.