Service Associate

Fortuna Air-Conditioning & Electrical Pte Ltd; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Fortuna Air-Conditioning & Electrical Pte Ltd is seeking a Customer Service Executive to join our team in Singapore. You will handle customer inquiries, schedule servicing, repairs and installations, and assist with quotations and invoices.

If you are friendly, organized and able to communicate effectively in English and Mandarin, you will fit in. Training will be provided, and you will support daily office operations while maintaining excellent service standards.

Qualifications

• Customer service or administrative experience is an advantage.
• Good communication and interpersonal skills.
• Responsible, organized and able to work independently.
• Basic computer skills.

Responsibilities

• Handle customer enquiries via phone, WhatsApp and email.
• Arrange air-conditioning servicing, repair and installation appointments.
• Prepare quotations, invoices and service-related documents.
• Follow up with customers regarding appointments and payments.
• Coordinate appointments between customers and technicians.
• Handle general administrative and customer service duties.
• Assist with daily office operations.

Skills

Good communication

Interpersonal skills

Independent work

Computer skills

Job description

Responsibilities:

We are looking for a Customer Service Executive to join our team!

If you are friendly, responsible, organized, and enjoy communicating with customers, we welcome you to apply. Training will be provided for the right candidate.

Job Responsibilities

• Handle customer enquiries via phone, WhatsApp and email
• Arrange air-conditioning servicing, repair and installation appointments
• Prepare quotations, invoices and service-related documents
• Follow up with customers regarding appointments and payments
• Coordinate appointments between customers and technicians
• Handle general administrative and customer service duties
• Assist with daily office operations

Job Requirements

• Customer service or administrative experience is an advantage
• Good communication and interpersonal skills
• Responsible, organized and able to work independently
• Basic computer skills

Positive attitude and willing to learn

Fluent in both English and Mandarin

Working Hours

Monday – Saturday: 8:00am – 5:00pm

• 5.5 working days

We look forward to welcoming a new member to our team!