Mandarin-Speaking Customer Experience Specialist

FUTUREVITA GROUP PTE. LTD.; Singapore; On-site; SGD 33,000 - 36,000; Full time

Job summary

Futurevita Group Pte Ltd in Singapore is seeking a Customer Service Executive to join our team. You will attend to customer inquiries via phone, WhatsApp, WeChat and face-to-face interactions while delivering accurate information about our services and activities.

The role requires at least two years of customer-facing experience, excellent Mandarin communication, strong organization and teamwork, and proficiency with Microsoft Office.

Qualifications

• Minimum 2 years of relevant experience in customer service or a related customer-facing role.
• Good communication, interpersonal and problem-solving skills.
• Patient, responsible and customer-service-oriented.
• Ability to communicate effectively in Mandarin to liaise with Mandarin-speaking customers from China.
• Familiar with WeChat and comfortable communicating with customers through messaging platforms.
• Proficient in Microsoft Office, including Word, Excel and Outlook.
• Able to handle customer enquiries and follow-up matters independently.
• Good organisational skills and attention to detail.
• Able to work effectively in a fast-paced environment and as part of a team.
• Experience in training, events or service-related industries will be an added advantage.

Responsibilities

• Attend to customer enquiries through phone calls, WhatsApp, WeChat, online platforms and face-to-face communication.
• Communicate and follow up with Mandarin-speaking customers from China through WeChat and other communication channels.
• Provide accurate information regarding the Company's services, programmes and activities.
• Follow up on customer enquiries, requests and outstanding matters promptly.
• Maintain good relationships with customers and provide professional and courteous customer service.
• Handle customer feedback and assist in resolving service-related matters appropriately.
• Maintain and update customer information and records accurately.
• Coordinate with internal departments to ensure customers' enquiries and requests are properly followed up.
• Assist with customer registration, attendance and administrative documentation.
• Support company events, training programmes and customer activities when required.
• Prepare basic reports and perform other customer service and administrative duties assigned by Management.

Skills

Customer service

Mandarin

Communication

Problem-solving

Teamwork

Organization

Patient and courteous

Tools

WeChat

WhatsApp

Microsoft Office

Outlook

Excel

Job description

Futurevita Group Pte Ltd in Singapore is seeking a Customer Service Executive to join our team. You will attend to customer inquiries via phone, WhatsApp, WeChat and face-to-face interactions while delivering accurate information about our services and activities.

The role requires at least two years of customer-facing experience, excellent Mandarin communication, strong organization and teamwork, and proficiency with Microsoft Office.