Bilingual Client Services Specialist

SmartRecruiters, Inc.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Experian Singapore is seeking a Client Service Executive to join our Customer Service team on a full-time basis. You will be the voice of Experian Credit Services, handling enquiries and feedback with professionalism.

The ideal candidate has at least 2 years in customer service, strong interpersonal and communication skills, and a client-centric mindset. Fluency in English and Mandarin is preferred, and a Diploma/Degree in business or related fields is advantageous.

Qualifications

• Minimum 2 years of experience in customer service.
• Strong interpersonal and communication skills with a client-centric mindset.
• Fluency in English and Mandarin preferred.
• Diploma/Degree in business or related field preferred.

Responsibilities

• Provide best-in-class service to customers through timely, professional handling of enquiries.
• Understand customer requirements, qualify leads, and provide product recommendations.
• Achieve or exceed service targets and quality metrics.
• Maintain customer data accurately in CRM systems.
• Support system upgrades, product launches or Business Continuity Plans as needed.
• Contribute as a proactive team member and handle additional tasks as assigned.

Skills

Customer service

Communication skills

Bilingual English-Mandarin

Teamwork

Education

Diploma/Degree in business or related field

Job description

Experian Singapore is seeking a Client Service Executive to join our Customer Service team on a full-time basis. You will be the voice of Experian Credit Services, handling enquiries and feedback with professionalism.

The ideal candidate has at least 2 years in customer service, strong interpersonal and communication skills, and a client-centric mindset. Fluency in English and Mandarin is preferred, and a Diploma/Degree in business or related fields is advantageous.