[Expression of Interest] - Client Service Executive

SmartRecruiters, Inc.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Experian Singapore is seeking a Client Service Executive to join our Customer Service team on a full-time basis. You will be the voice of Experian Credit Services, handling enquiries and feedback with professionalism.

The ideal candidate has at least 2 years in customer service, strong interpersonal and communication skills, and a client-centric mindset. Fluency in English and Mandarin is preferred, and a Diploma/Degree in business or related fields is advantageous.

Qualifications

• Minimum 2 years of experience in customer service.
• Strong interpersonal and communication skills with a client-centric mindset.
• Fluency in English and Mandarin preferred.
• Diploma/Degree in business or related field preferred.

Responsibilities

• Provide best-in-class service to customers through timely, professional handling of enquiries.
• Understand customer requirements, qualify leads, and provide product recommendations.
• Achieve or exceed service targets and quality metrics.
• Maintain customer data accurately in CRM systems.
• Support system upgrades, product launches or Business Continuity Plans as needed.
• Contribute as a proactive team member and handle additional tasks as assigned.

Skills

Customer service

Communication skills

Bilingual English-Mandarin

Teamwork

Education

Diploma/Degree in business or related field

Job description

[Expression of Interest] - Client Service Executive

• Full-time
• Employee Status: Regular
• Role Type: Hub
• Department: Customer Service
• Schedule: Full Time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll be doing

Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).

Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.

Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).

Accurate and timely maintenance of customers’ data via our CRM systems.

Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.

Assume any report or task assigned that are relevant to customer service.

What you’ll need to bring to the team

Minimum 2 years of experience in customer service

Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)

Outstanding interpersonal and communication skills, written and verbal

Excellent situational-handling skills and ability to thrive in a fast-paced environment

Proactive with a positive learning attitude and desire to learn the ropes

Proven ability to excel both independently and as part of a team

Bilingual candidate (English & Mandarin) is preferred

Diploma/Degree in business or relevant studies is preferred

Familiarity with Singapore business landscape is preferred

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff... employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together