Bilingual Client Growth & Retention Consultant

HSBC BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

HSBC Bank (Singapore) Limited in Singapore is seeking a Sales and Retention Consultant to engage new and existing customers via non face-to-face channels, focusing on loan and credit card needs. You will identify the best arrangements and guide customers through applications and onboarding, delivering service that aligns with HSBC standards.

Fluent Mandarin and English communication is essential; experience in sales is advantageous.

Qualifications

• Proficient in Mandarin and English.
• Excellent communication skills.

Responsibilities

• Engage new and existing customers via non face-to-face channels on their loan and credit card needs.
• Identify and recommend the best loan and cards arrangement based on customer needs.
• Support by digital journeys to assist customers to complete the application and onboarding process.
• Deliver consistent and best-in-class customer service
• Meet HSBC compliance and control standards

Skills

Mandarin & English

Sales experience

Microsoft Word

Excel

Tools

Microsoft Word

Excel

Job description

HSBC Bank (Singapore) Limited in Singapore is seeking a Sales and Retention Consultant to engage new and existing customers via non face-to-face channels, focusing on loan and credit card needs. You will identify the best arrangements and guide customers through applications and onboarding, delivering service that aligns with HSBC standards.

Fluent Mandarin and English communication is essential; experience in sales is advantageous.