Sales and Retention Consultant

HSBC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HSBC Bank (Singapore) Limited is seeking a Sales and Retention Consultant to engage customers non face-to-face on loan and credit card needs, identify the best arrangements, and assist with applications and onboarding.

You will deliver consistent, best-in-class service, meet compliance standards, and communicate effectively in Mandarin and English. Prior sales experience is advantageous but not required. Opportunity to grow within the bank.

Qualifications

• Bilingual in Mandarin and English to communicate with diverse customers.
• Able to deliver high-quality customer service in a fast-paced environment.
• Prior sales experience is advantageous but not required.

Responsibilities

• Engage new and existing customers via non face-to-face channels on loan and credit card needs.
• Identify and recommend the best loan and cards arrangement based on customer needs.
• Support by digital journeys to assist customers with applications and onboarding.
• Deliver consistent and best-in-class customer service and meet compliance standards.

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high calibre professional to join our team as a Sales and Retention Consultant.

In this role you will:

• Engage new and existing customers via non face-to-face channels on their loan and credit card needs.
• Identify and recommend the best loan and cards arrangement base on customer needs.
• Supported by digital journeys, to assist customer to complete the application and onboarding process.
• Deliver consistent and best-in-class customer service
• Meet HSBC compliance and control standards

To be successful you will need:

• A communicator – able to communicate and express well to deliver the best experience for the customer, proficient in Mandarin and English
• Motivated and Resilient: You thrive in a fast –paced and disciplined environment
• Empathetic and Energetic: You take the time to listen and truly understand your client’s needs, nurturing and building strong relationships with customers. You take ownership and deliver on your promises
• Team Player: You are able to work both independently and also as a team and motivate those around you to deliver the best experience for the customer
• Basic computing skills like Microsoft word, Excel etc
• Prior sales experience would be advantageous but not essential

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Issued by HSBC Bank (Singapore) Limited.