Digital Sales & Retention Consultant

HSBC Holdings plc; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HSBC Bank (Singapore) Limited is seeking a Sales and Retention Consultant to engage customers non face-to-face on loan and credit card needs, identify the best arrangements, and assist with applications and onboarding.

You will deliver consistent, best-in-class service, meet compliance standards, and communicate effectively in Mandarin and English. Prior sales experience is advantageous but not required. Opportunity to grow within the bank.

Qualifications

• Bilingual in Mandarin and English to communicate with diverse customers.
• Able to deliver high-quality customer service in a fast-paced environment.
• Prior sales experience is advantageous but not required.

Responsibilities

• Engage new and existing customers via non face-to-face channels on loan and credit card needs.
• Identify and recommend the best loan and cards arrangement based on customer needs.
• Support by digital journeys to assist customers with applications and onboarding.
• Deliver consistent and best-in-class customer service and meet compliance standards.

Job description

HSBC Bank (Singapore) Limited is seeking a Sales and Retention Consultant to engage customers non face-to-face on loan and credit card needs, identify the best arrangements, and assist with applications and onboarding.

You will deliver consistent, best-in-class service, meet compliance standards, and communicate effectively in Mandarin and English. Prior sales experience is advantageous but not required. Opportunity to grow within the bank.