Bilingual Call Centre Agent: English/Korean Support Shuttle

DHL SUPPLY CHAIN SINGAPORE PTE. LTD.; Singapore; On-site; Confidential; Full time

Benefits offered by this job

Shuttle bus

Transport allowance

Job summary

DHL SUPPLY CHAIN SINGAPORE PTE. LTD. is seeking a Customer Service Associate to be the first point of contact for customers. You will understand customer needs, provide timely explanations, and escalate issues as needed to maintain high service levels.

Ideal candidates will be bilingual in English and Korean, able to multitask, and comfortable working shifts including weekends and public holidays. MS Office proficiency is required, and shuttle bus/transport allowances are offered as perks.

Qualifications

• PC literate with MS Office proficiency.
• Strong customer service and telecommunication skills.
• Ability to multitask and work independently.
• Able to handle English and Korean speaking customers for proactive feedback on ETA.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Act as the first point of contact for customers.
• Understand internal and external customers, anticipate needs, and prioritise satisfaction.
• Provide clear explanations and remedial actions.
• Provide pro-active feedback to ensure committed ETA is respected.
• Alert supervisor to recurring service failures for corrective action.

Skills

Customer service

Multi-tasking

Bilingual (EN/Korean)

Shift work

Tools

MS Office

Job description

DHL SUPPLY CHAIN SINGAPORE PTE. LTD. is seeking a Customer Service Associate to be the first point of contact for customers. You will understand customer needs, provide timely explanations, and escalate issues as needed to maintain high service levels.

Ideal candidates will be bilingual in English and Korean, able to multitask, and comfortable working shifts including weekends and public holidays. MS Office proficiency is required, and shuttle bus/transport allowances are offered as perks.