Benefits Administration Specialist

PERSOL; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

PERSOL in Singapore is hiring a customer service and HR admin professional to manage enquiries from service personnel about service schemes, benefits, and contracts, via phone, email and online channels.

You will administer retention bonuses, verify records in E-HR, correct data discrepancies with IT/ops teams, handle appeals and escalations, and ensure cases meet KPIs. Proficiency in Excel and Outlook and strong English communication are essential.

Qualifications

• Proven experience in customer service or HR/admin related roles.
• Familiarity with benefits administration and service schemes preferred.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Manage and resolve enquiries from service personnel on service schemes, benefits, entitlements and contracts via phone, email and online channels.
• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.
• Verify and update E-HR and related system records, ensuring accurate benefits and dependents information.
• Investigate data discrepancies and coordinate with IT/operations teams for resolution.
• Handle appeals, complaints and escalations per Government and internal policies.
• Maintain accurate case records and ensure resolutions meet KPIs/SLAs.
• Support team targets including call handling, first-call resolution and customer satisfaction.

Skills

Customer service

Case management

HR admin

Microsoft Office

Excel

Outlook

English communication

Tools

Excel

Outlook

Job description

PERSOL in Singapore is hiring a customer service and HR admin professional to manage enquiries from service personnel about service schemes, benefits, and contracts, via phone, email and online channels.

You will administer retention bonuses, verify records in E-HR, correct data discrepancies with IT/ops teams, handle appeals and escalations, and ensure cases meet KPIs. Proficiency in Excel and Outlook and strong English communication are essential.