Benefits Administration Officer (West | UP3200)

PERSOL; Singapore; In loco; SGD 31.000 - 36.000; Tempo pieno

Descrizione del lavoro

PERSOL in Singapore is hiring a customer service and HR admin professional to manage enquiries from service personnel about service schemes, benefits, and contracts, via phone, email and online channels.

You will administer retention bonuses, verify records in E-HR, correct data discrepancies with IT/ops teams, handle appeals and escalations, and ensure cases meet KPIs. Proficiency in Excel and Outlook and strong English communication are essential.

Competenze

• Proven experience in customer service or HR/admin related roles.
• Familiarity with benefits administration and service schemes preferred.
• Strong communication skills in English, both written and spoken.

Mansioni

• Manage and resolve enquiries from service personnel on service schemes, benefits, entitlements and contracts via phone, email and online channels.
• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.
• Verify and update E-HR and related system records, ensuring accurate benefits and dependents information.
• Investigate data discrepancies and coordinate with IT/operations teams for resolution.
• Handle appeals, complaints and escalations per Government and internal policies.
• Maintain accurate case records and ensure resolutions meet KPIs/SLAs.
• Support team targets including call handling, first-call resolution and customer satisfaction.

Conoscenze

Customer service

Case management

HR admin

Microsoft Office

Excel

Outlook

English communication

Strumenti

Excel

Outlook

Descrizione del lavoro

Location: Cashew MRT
Salary: $2800 - $3200
Contract: (Immediate) October 2026 - Sep 2027 - extendable/convertible based on performance & business needs
Working hours: Mon - Thursday from 0800hrs to 1730hrs (including 1 hour lunch break)
Friday from 0800hrs -1700hrs.

Job scope

• Manage and resolve enquiries from service personnel relating to service schemes, benefits, medical/dental entitlements and contracts via phone, email and online channels.
• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.
• Verify and update E-HR and related system records, ensuring accurate benefits, payments and dependants’ information.
• Investigate data discrepancies and system issues, and coordinate with IT/operations teams for resolution.
• Handle appeals, complaints and escalations in accordance with Government and internal policies.
• Maintain accurate case records and ensure cases are resolved within stipulated KPIs/SLAs.
• Support team targets including call handling, first-call resolution and customer satisfaction.

Requirements

• Singapore Citizen
• Relevant experience in customer service, case management, HR/admin or benefits administration preferred
• Proficient in Microsoft Office, especially Excel and Outlook
• Good English communication skills, both written and spoken
• Meticulous, organised and able to manage multiple cases independently
• Comfortable working with systems and handling sensitive information

We regret to inform that only shortlisted candidates will be notified.