Case & Benefits Administration Executive (West | UP3200)

PERSOL; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

PERSOL in Singapore is seeking a detail-oriented professional to manage enquiries from service personnel regarding service schemes, benefits, medical/dental entitlements, and contracts via phone, email, and online channels.

The role administers retention bonuses, verifies records in E-HR systems, resolves data discrepancies with IT/operations, and supports KPIs for case handling and customer satisfaction.

Qualifications

• Singapore Citizen
• Experience in customer service, case management, HR/admin or benefits administration preferred
• Proficient in Microsoft Office, especially Excel and Outlook
• Good English communication skills
• Meticulous and organized
• Able to manage multiple cases independently
• Comfortable working with systems and handling sensitive information

Responsibilities

• Manage and resolve enquiries from service personnel regarding service schemes, benefits, medical/dental entitlements and contracts via phone, email and online channels.
• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.
• Verify and update E-HR and related system records, ensuring accurate benefits, payments and dependants’ information.
• Investigate data discrepancies and system issues, and coordinate with IT/operations teams for resolution.
• Handle appeals, complaints and escalations in accordance with Government and internal policies.
• Maintain accurate case records and ensure cases are resolved within stipulated KPIs/SLAs.
• Support team targets including call handling, first-call resolution and customer satisfaction.

Skills

Customer service

English communication

Organizational skills

Multitasking

Tools

Excel

Outlook

MS Office

Job description

Location: Cashew MRT
Salary: $2800 - $3200
Contract: (Immediate) October 2026 - Sep 2027 - extendable/convertible based on performance & business needs
Working hours: Mon - Thursday from 0800hrs to 1730hrs (including 1 hour lunch break)
Friday from 0800hrs -1700hrs.

Job scope

• Manage and resolve enquiries from service personnel relating to service schemes, benefits, medical/dental entitlements and contracts via phone, email and online channels.
• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.
• Verify and update E-HR and related system records, ensuring accurate benefits, payments and dependants’ information.
• Investigate data discrepancies and system issues, and coordinate with IT/operations teams for resolution.
• Handle appeals, complaints and escalations in accordance with Government and internal policies.
• Maintain accurate case records and ensure cases are resolved within stipulated KPIs/SLAs.
• Support team targets including call handling, first-call resolution and customer satisfaction.

Requirements

• Singapore Citizen
• Relevant experience in customer service, case management, HR/admin or benefits administration preferred
• Proficient in Microsoft Office, especially Excel and Outlook
• Good English communication skills, both written and spoken
• Meticulous, organised and able to manage multiple cases independently
• Comfortable working with systems and handling sensitive information

We regret to inform that only shortlisted candidates will be notified.