Bellman

LUXURY ISLANDS PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Luxury Islands Pte. Ltd. is seeking a courteous Bellman to welcome guests, assist with luggage, and support arrival and departure procedures, ensuring a smooth and warm guest experience from check-in to check-out.

The role involves guiding guests to rooms, explaining hotel facilities, and providing accurate information on amenities and local attractions, while promptly handling requests and coordinating transportation as needed.

Qualifications

• Prior experience in hospitality or front desk roles.
• Ability to greet guests warmly and handle luggage.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests on arrival and during their stay; assist with luggage.
• Escort guests to rooms and explain hotel facilities.
• Provide information on amenities and local attractions.
• Handle guest requests, messages, deliveries, and inquiries promptly.
• Coordinate taxi, airport transfers, and luggage assistance.
• Maintain lobby, entrance, driveway, elevators, and luggage storage areas.
• Support front office during peak periods.
• Monitor guest belongings and follow security procedures.
• Relay guest feedback to relevant departments.

Skills

Customer service orientation

Communication skills

Guest handling

Luggage handling

Attention to detail

Education

High school diploma or equivalent

Job description

The Bellman is responsible for welcoming guests, assisting with luggage, supporting arrival and departure procedures, and providing information about hotel facilities and local attractions. The role helps create a smooth, warm, and professional guest experience from arrival to departure.

Key Responsibilities

• Greet guests warmly upon arrival, departure, and throughout their stay. Assist with luggage handling, transportation, storage, and delivery to guest rooms.

• Escort guests to their rooms and explain basic hotel facilities and services

• Provide accurate information on hotel amenities, functions, and local attractions

• Handle guest requests, messages, deliveries, and enquiries in a timely and courteous manner

• Coordinate transportation arrangements such as taxis, airport transfers, and luggage assistance

• Maintain cleanliness and organization of the lobby, entrance, driveway, elevators, and luggage storage area

• Support front office operations during peak periods, events, and guest arrivals/departures

• Monitor guest belongings and follow hotel security and safety procedures

• Communicate guest feedback, complaints, and special requests to the relevant departments.