BAU & Operations Performance Analyst

JUST RECRUIT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 95,000 - 106,000; Full time

Job summary

JUST RECRUIT SINGAPORE PTE. LTD. is seeking a BAU support analyst to back Project Anchor, a migration of IPB business between entities, with completion targeted by H1 FY27. The role focuses on sustaining BAU operations and governance across the migration program.

Key responsibilities include coordinating BAU activities, producing dashboards and scorecards, and handling issue triage and escalation. 5+ years in PM/BA or BA with operational support exposure are preferred.

Qualifications

• Essential Project Management/Business Analyst with experience of 5+ years.
• Desirable Project Management Officer having operational support exposure in his previous roles.

Responsibilities

• BAU Process Management: Coordinate and manage recurring BAU activities across the Anchor program, including operational reporting cycles, periodic reviews, and routine stakeholder obligations to ensure continuity alongside change delivery.
• Operational & Reporting: Produce and maintain BAU dashboards, KPI/KRI trackers, and operational scorecards, providing management with timely visibility into business-as-usual performance metrics.
• Issue Resolution & Escalation Support: Serve as the first point of contact for BAU operational issues, triage, and route queries to the appropriate workstream or function, and maintain an issues log with resolution timelines.

Skills

Project Management

Stakeholder engagement

BAU reporting

Issue resolution

Job description

JUST RECRUIT SINGAPORE PTE. LTD. is seeking a BAU support analyst to back Project Anchor, a migration of IPB business between entities, with completion targeted by H1 FY27. The role focuses on sustaining BAU operations and governance across the migration program.

Key responsibilities include coordinating BAU activities, producing dashboards and scorecards, and handling issue triage and escalation. 5+ years in PM/BA or BA with operational support exposure are preferred.