BAU Operations Analyst — Reporting, Dashboards & Issue Resolution

Forte Employment Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Forte Employment Services Pte Ltd is seeking a BAU Support Analyst to assist the migration of IPB business under Project Anchor, targeting completion by H1 FY27. The role focuses on coordinating BAU activities, maintaining dashboards and scorecards, and providing escalation support to ensure continuity during change delivery.

Candidates should hold a Degree in Banking and Finance with around 5 years in Project Management or Business Analysis and experience running projects at BAU levels.

Qualifications

• Degree in Banking and Finance.
• 5 years experience in Project Management/Business Analysis.
• Experience running projects at operational BAU level.

Responsibilities

• Coordinate and manage recurring BAU activities across the Anchor program, including operational reporting cycles, periodic reviews, and routine stakeholder obligations to ensure continuity beside change delivery.
• Produce and maintain BAU dashboards, KPI/KRI trackers, and operational scorecards for timely visibility of performance metrics.
• Serve as the first point of contact for BAU operational issues, triage, escalation, and route queries to the appropriate workstream with an issues log and resolution timelines.

Skills

Project Management

Business Analysis

BAU Operations

Education

Degree in Banking and Finance

Job description

Forte Employment Services Pte Ltd is seeking a BAU Support Analyst to assist the migration of IPB business under Project Anchor, targeting completion by H1 FY27. The role focuses on coordinating BAU activities, maintaining dashboards and scorecards, and providing escalation support to ensure continuity during change delivery.

Candidates should hold a Degree in Banking and Finance with around 5 years in Project Management or Business Analysis and experience running projects at BAU levels.