BAU Operations Support /Business Analyst (Banking)

Forte Employment Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Forte Employment Services Pte Ltd is seeking a BAU Support Analyst to assist the migration of IPB business under Project Anchor, targeting completion by H1 FY27. The role focuses on coordinating BAU activities, maintaining dashboards and scorecards, and providing escalation support to ensure continuity during change delivery.

Candidates should hold a Degree in Banking and Finance with around 5 years in Project Management or Business Analysis and experience running projects at BAU levels.

Qualifications

• Degree in Banking and Finance.
• 5 years experience in Project Management/Business Analysis.
• Experience running projects at operational BAU level.

Responsibilities

• Coordinate and manage recurring BAU activities across the Anchor program, including operational reporting cycles, periodic reviews, and routine stakeholder obligations to ensure continuity beside change delivery.
• Produce and maintain BAU dashboards, KPI/KRI trackers, and operational scorecards for timely visibility of performance metrics.
• Serve as the first point of contact for BAU operational issues, triage, escalation, and route queries to the appropriate workstream with an issues log and resolution timelines.

Skills

Project Management

Business Analysis

BAU Operations

Education

Degree in Banking and Finance

Job description

#This is a BAU support analyst role to support Project Anchor, which is migration of IPB business from one legal entity to another, targeting completion by H1 FY27

Responsibilities:

• BAU Process Management: Coordinate and manage recurring BAU activities across the Anchor program, including operational reporting cycles, periodic reviews, and routine stakeholder obligations to ensure continuity alongside change delivery.
• Operational & Reporting: Produce and maintain BAU dashboards, KPI/KRI trackers, and operational scorecards, providing management with timely visibility into business-as-usual performance metrics.
• Issue Resolution & Escalation Support: Serve as the first point of contact for BAU operational issues, triage, and route queries to the appropriate workstream or function, and maintain an issues log with resolution timelines.

Requirements

• Degree in Banking and Finance
• Project Management/Business Analyst with 5 years experience
• Experience for running projects at operational levels in BAU capacity

EA License No: 10C3364

EA Personnel: (Linda) Lau Ng Eng

EA Personnel Reg No: R1111325