Banking Customer Relations Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 25,000 - 36,000; Full time

Benefits offered by this job

Transport reimbursement

Shift allowance

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Customer Service Specialist to handle inbound banking inquiries and assist customers with a range of accounts, loans and cards. You will provide accurate product information and deliver outstanding service to ensure a positive customer experience.

The role begins with a 9-month initial period with standard hours, followed by rotating shifts, weekends and public holidays, plus a monthly transport allowance and shift pay.

Qualifications

• Handle inbound customer inquiries on a wide range of banking products.
• Assist customers in troubleshooting banking-related issues and resolve concerns.
• Provide accurate information on banking products, services and procedures.
• Deliver excellent customer service and ensure a positive customer experience.

Responsibilities

• Handle inbound customer inquiries on banking products.
• Assist customers in troubleshooting banking issues and resolve concerns promptly.
• Provide accurate information on banking products, services and procedures.
• Deliver exceptional customer service and maintain a positive customer experience.

Skills

Customer service

Communication skills

Interpersonal skills

Call centre

Fast-paced environment

Education

N-Level qualification or above

Job description

Recruit Express Pte Ltd in Singapore is seeking a Customer Service Specialist to handle inbound banking inquiries and assist customers with a range of accounts, loans and cards. You will provide accurate product information and deliver outstanding service to ensure a positive customer experience.

The role begins with a 9-month initial period with standard hours, followed by rotating shifts, weekends and public holidays, plus a monthly transport allowance and shift pay.