Banking Customer Care & Helpdesk Specialist

ITCAN PTE. LIMITED; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a customer service professional to handle inbound and outbound calls related to bank account servicing, campaigns, product inquiries, and helpdesk support.

You will follow through on cases, provide timely follow-up with customers, and ensure compliance and confidentiality in all interactions. The role requires a positive, can-do attitude, excellent verbal and written communication, strong interpersonal skills, and the ability to work in a fast-paced

Qualifications

• Minimum qualification: ITE or ‘O’ Levels.
• Prior experience in a Call Centre, Banking, or Customer Service environment will be an advantage.
• Positive mindset with a “can-do” attitude and passion for delivering quality customer service.
• Excellent verbal communication skills, pleasant voice, strong comprehension, and interpersonal skills.
• Good written and spoken skills.
• Strong analytical skills and comfort working with numbers.
• Proactive, detail-oriented, results-driven, and a strong team player in a fast-paced environment.
• Responsible, resourceful, and committed to continuous learning.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle inbound / outbound calls related to bank account servicing, campaigns, product enquiries, and helpdesk support.
• Follow through on case handling and provide timely follow-up with customers.
• Ensure compliance and control standards are met in all customer interactions, maintaining confidentiality of both bank and customer information.
• Overtime work is required when necessary.

Skills

Verbal communication

Written skills

Interpersonal skills

Analytical skills

Team player

Customer service

Education

ITE or O-levels

Tools

Microsoft Office

Job description

ITCAN PTE. LIMITED in Singapore is seeking a customer service professional to handle inbound and outbound calls related to bank account servicing, campaigns, product inquiries, and helpdesk support.

You will follow through on cases, provide timely follow-up with customers, and ensure compliance and confidentiality in all interactions. The role requires a positive, can-do attitude, excellent verbal and written communication, strong interpersonal skills, and the ability to work in a fast-paced