Banking CS Officer — AI-Powered Support & Digital Onboarding

DBS Bank Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Rotating shifts

Job summary

DBS Bank Ltd is seeking a Customer Service professional to deliver high-quality one-stop banking support. You will address customers' needs, resolve issues across all channels, and promote DBS Digital Way products and services.

The role requires excellent communication, meticulous attention to detail, and strong knowledge of banking procedures and regulations. A 1-year contract under a third-party agency is expected, with rotating shifts including weekends and public holidays.

Qualifications

• Excellent communication skills, both written and verbal.
• Empathy, patience and adaptability in fast-paced environments.
• Ability to multi-task while maintaining accuracy and quality.

Responsibilities

• Meet and exceed customer centre targets while maintaining service quality.
• Address customer requests and resolve issues across channels promptly.
• Promote bank products and migrate customers to the digital platform.

Skills

Communication skills

Empathy

Adaptability

Multitasking

Attention to detail

Problem solving

Education

Degree or Diploma

Job description

DBS Bank Ltd is seeking a Customer Service professional to deliver high-quality one-stop banking support. You will address customers' needs, resolve issues across all channels, and promote DBS Digital Way products and services.

The role requires excellent communication, meticulous attention to detail, and strong knowledge of banking procedures and regulations. A 1-year contract under a third-party agency is expected, with rotating shifts including weekends and public holidays.