Banking Customer Service Specialist — 1-Year Contract

DBS Bank; Singapore; On-site; SGD 39,000 - 54,000; Full time

Benefits offered by this job

None

Job summary

DBS Bank Asia Hub is seeking a dedicated Customer Service representative for a one-year term with a focus on resolving banking inquiries and promoting digital channels. You will handle a wide range of customer requests across the DBS Digital Way while maintaining data privacy and compliance.

The role requires excellent communication, problem-solving, and the ability to work in a fast-paced environment, including weekends and public holidays as needed.

Qualifications

• Minimum a degree or diploma, experience in a Contact Centre or banking preferred.
• Strong listening, empathy and adaptability.
• Ability to stay calm and patient with demanding customers.

Responsibilities

• Meet and exceed customer service KPIs with quality outcomes.
• Address and resolve customer requests efficiently with accuracy.
• Utilize AI tools to personalize interactions and draft responses.
• Maintain data confidentiality and comply with banking procedures.

Skills

Customer service

Communication

Empathy

Multitasking

Education

Diploma or Degree

Job description

DBS Bank Asia Hub is seeking a dedicated Customer Service representative for a one-year term with a focus on resolving banking inquiries and promoting digital channels. You will handle a wide range of customer requests across the DBS Digital Way while maintaining data privacy and compliance.

The role requires excellent communication, problem-solving, and the ability to work in a fast-paced environment, including weekends and public holidays as needed.