Senior Corporate Client Services Specialist

just recruit singapore pte. ltd.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

just recruit singapore pte. ltd. (Singapore) seeks a corporate banking customer service professional to handle enquiries, process transactions, resolve issues, and educate clients on products and channels. The role emphasizes compliance, data security, and efficient service delivery.

You will engage via calls, emails, and digital channels, maintain service standards, and contribute to team goals by meeting productivity and quality targets while staying updated on products and procedures.

Qualifications

• Diploma or degree in any discipline is preferred.
• Experience in banking or customer service is advantageous.
• Strong communication and service orientation are essential.

Responsibilities

• Deliver high-quality service to corporate customers through calls, emails, and digital channels.
• Respond to enquiries within service turnaround times to maintain standards.
• Process customer requests and transactions following bank policies for accuracy.
• Resolve issues and complaints with timely follow-up and documentation.
• Educate customers on banking products and self-service channels.
• Maintain confidentiality and comply with regulatory requirements.
• Utilize banking systems to support daily operations and improve service.
• Meet productivity, quality, and service level targets.
• Participate in training to stay updated on products and procedures.

Skills

Excellent verbal and written comms

Customer-centric mindset

Analytical and problem-solving

MS Office proficiency

Education

Diploma or Degree in any discipline

Tools

Microsoft Office

Job description

just recruit singapore pte. ltd. (Singapore) seeks a corporate banking customer service professional to handle enquiries, process transactions, resolve issues, and educate clients on products and channels. The role emphasizes compliance, data security, and efficient service delivery.

You will engage via calls, emails, and digital channels, maintain service standards, and contribute to team goals by meeting productivity and quality targets while staying updated on products and procedures.