Junior Customer Care Specialist — Live Chat & Phone

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. in Singapore is looking for a friendly Contact Centre Officer to join our customer service team. You will handle phone enquiries and live chats from policyholders and financial representatives, ensuring a positive customer experience and service excellence.

The role requires accurate CRM data entry, timely follow-ups, and the ability to work well in a dynamic team. Training will be provided; candidates with or without prior experience are welcome to apply.

Qualifications

• A-Level & above.
• Comfortable communicating with customers from diverse backgrounds.
• Comfortable communicating via live chat and typing responses to financial representatives.
• Good interpersonal and communication skills.
• Customer-oriented disposition.
• A strong team player who thrives in a dynamic environment.
• Candidates without prior experience are welcome to apply.

Responsibilities

• Attend to enquiries via phone calls and live chat in a professional, efficient, accurate and prompt manner.
• Resolve enquiries, complaints and issues at first point of contact.
• Record complete information on customer interactions in the CRM system.
• Ensure timely follow-up on matters as promised to customers and representatives.
• Assess appeals and prepare recommendations for Managers or HODs.
• Perform additional or overtime duties during operational needs.
• Support ad-hoc initiatives and projects as assigned by management.

Skills

Customer service

Strong communication

Team player

Live chat handling

Adaptability

Education

A-Level or higher

Tools

CRM system

Job description

PERSOL SINGAPORE PTE. LTD. in Singapore is looking for a friendly Contact Centre Officer to join our customer service team. You will handle phone enquiries and live chats from policyholders and financial representatives, ensuring a positive customer experience and service excellence.

The role requires accurate CRM data entry, timely follow-ups, and the ability to work well in a dynamic team. Training will be provided; candidates with or without prior experience are welcome to apply.