Banking App Support Engineer (L2/L3) – JBoss, DR, Oracle

EXASOFT PTE. LTD.; Singapore; Presencial; SGD 70.000 - 110.000; Jornada completa

Descripción de la vacante

EXASOFT PTE. LTD. is seeking an experienced Application Support Engineer to provide L2/L3 support for banking and enterprise apps, across production and non-production environments.

You will perform maintenance, enhancements and functional testing, with a focus on rapid incident resolution. You will investigate incidents, conduct RCA, and collaborate with clients and technical teams. Strong experience with Oracle, AppDynamics, Control-M, and JBoss/WebSphere is required, along with scripting and

Formación

• 6+ years in application and production support, incl. 2+ years hands-on.
• Hands-on Linux, AIX, UNIX including Shell Scripting.
• Strong incident and problem management, troubleshooting and RCA.
• Experience with Oracle databases and SQL for data investigations.
• AppDynamics for monitoring and Control-M for job scheduling.
• JBoss and WebSphere knowledge for app maintenance.
• Banking application support, DR and failover exposure.
• Jira ticket management and client coordination.

Responsabilidades

• Provide L2/L3 application and production support for banking and enterprise apps across prod and non-prod environments, including maintenance and testing.
• Investigate and resolve production incidents with technical troubleshooting and RCA.
• Perform database investigations and data validation using Oracle and SQL.
• Monitor performance with AppDynamics and manage batch operations via Control-M.
• Support server maintenance for JBoss and WebSphere and coordinate fixes.
• Assist in DR exercises, failover operations and restoration tasks.
• Perform system-level troubleshooting and automation using Linux/UNIX shells.
• Manage Jira tickets, prioritize incidents, coordinate with clients and teams, and document resolutions.

Conocimientos

Linux

AIX

UNIX

Shell Scripting

Oracle

SQL

Incident management

Problem management

Disaster recovery

DR

Jira

Documentation

Herramientas

AppDynamics

Control-M

JBoss

WebSphere

Jira

Descripción del empleo

EXASOFT PTE. LTD. is seeking an experienced Application Support Engineer to provide L2/L3 support for banking and enterprise apps, across production and non-production environments.

You will perform maintenance, enhancements and functional testing, with a focus on rapid incident resolution. You will investigate incidents, conduct RCA, and collaborate with clients and technical teams. Strong experience with Oracle, AppDynamics, Control-M, and JBoss/WebSphere is required, along with scripting and