Application Support Engineer (Control-M, Banking Domain, JBoss Application Server Support, Shell Scripting, Oracle SQL)

EXASOFT PTE. LTD.; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

EXASOFT PTE. LTD. seeks an experienced Application Support professional to maintain and enhance banking applications across production and non-production environments. You will investigate incidents, perform RCA, and coordinate with clients and technical teams to ensure timely resolution.

The role requires strong Linux/AIX/UNIX troubleshooting, Oracle SQL skills, and experience with AppDynamics and Control-M. Prior WebSphere/Jboss familiarity and Jira ticket management are essential for success.

Qualifikationen

• 2+ years in application support, banking domain preferred.
• 6+ years in application and production support overall.
• Experience with Linux/AIX/UNIX system troubleshooting.
• Experience with incident, problem management, RCA.
• Oracle databases, SQL and performance tuning.
• AppDynamics for monitoring and Control-M for scheduling.
• Jboss administration and WebSphere familiarity.
• Experience with Jira ticket management and documentation.

Aufgaben

• Handle enhancements, maintenance, and functional testing across environments.
• Investigate production incidents with RCA and log analysis.
• Perform database investigations using Oracle SQL to resolve issues.
• Monitor performance with AppDynamics and manage batch jobs with Control-M.
• Troubleshoot Jboss and WebSphere for maintenance and defects.
• Assist with disaster recovery and failover operations for critical systems.
• Use Linux/AIX/UNIX and Shell scripting to automate support tasks.
• Manage Jira tickets and coordinate with clients and technical teams.

Kenntnisse

Incident management

Problem management

Log analysis

Root cause analysis

Shell scripting

Linux

AIX

UNIX

Jboss administration

WebSphere

Application monitoring

Tools

AppDynamics

Control-M

Oracle SQL

Jobbeschreibung

Responsibilities

• Support banking and enterprise applications by handling application enhancements, maintenance, and functional testing across production and non-production environments.
• Investigate production incidents through technical troubleshooting, log analysis, and root cause analysis (RCA) to prevent recurring issues.
• Perform database investigations and data validation using Oracle and SQL to identify and resolve application-related problems.
• Monitor application performance using AppDynamics and manage scheduled jobs through Control-M to maintain service stability.
• Troubleshoot application servers, including JBoss and WebSphere, and support application changes and defect resolution.
• Assist with disaster recovery (DR) exercises, failover operations, and application restoration for business-critical systems.
• Use Linux, AIX, UNIX, and Shell Scripting to investigate system issues and automate repetitive support activities.
• Manage Jira support tickets, prioritize incidents, coordinate with clients and technical teams, and maintain technical documentation to support timely resolution.

Requirements

• Minimum 2 years of experience in application support environment, including 2+ years in the banking domain, with 6+ years of overall experience in application and production support.
• Hands-on experience with Linux, AIX, and UNIX operating systems, including system-level troubleshooting and Shell Scripting automation.
• Strong experience in incident management, problem management, technical troubleshooting, log analysis, and root cause analysis (RCA).
• Hands on experience with Oracle databases, SQL queries, and Oracle SQL performance tuning for application issue investigation.
• Experience with AppDynamics for application performance monitoring and Control-M for job scheduling and batch operations.
• Strong experience in JBoss administration and familiarity with WebSphere application servers for application maintenance and troubleshooting.
• Experience in supporting banking applications, functional testing, application enhancements, disaster recovery (DR), and failover operations.
• Experience with Jira-based ticket management, client coordination, change implementation, and technical documentation for production support activities.