Bank Operations Officer (Retail Card Member Services)

D L Resources Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

D L Resources in Singapore is hiring for a Card Services Fulfillment role within the Banking, Technology & Corporate Job Opportunities team. You will process customer requests such as cancellation and replacement of cards, bill payment, and GIRO applications, ensuring accuracy and timely SLA adherence.

The role requires strong analytical and problem-solving skills, ability to multi-task in a fast-paced environment, and good cross-functional communication.

Qualifications

• Analytical thinking and problem-solving with data
• Strong communication and collaboration across teams
• Proficiency in MS Office suite (Excel, Word, PowerPoint) preferred

Responsibilities

• Process customers’ requests in Card Services Fulfillment (cancellation/replacement of cards, bill payments, GIRO applications)
• Complete requests accurately within SLA
• Manage feedback/queries from customers and business units
• Identify opportunities to improve productivity, risk controls, efficiency and service quality
• Support digitization efforts and ad-hoc/admin tasks

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Microsoft Office (Excel/Word/PowerPt)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Description:

• Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job requirements:

• Preferably 1 - 2 years of relevant banking experience/candidates without relevant experience welcomed to apply
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
• Team player, self-motivated and resourceful

About Us: Build Your Career in Banking, Technology & Corporate Job Opportunities — Contract & Permanent Roles Available

D L Resources provides Technology Managed Services and outsourced staffing for banks, multi-national corporations MNCs, technology firms, and corporates. We also offer recruitment/head-hunting, direct placement, and temporary contract jobs across a wide range of roles—covering both technology and business functions.

EA License No:24C2333

Linkedin:https://www.linkedin.com/company/d-l-resources/