Operations Officer

GREEN LINK DIGITAL BANK PTE. LTD.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

GREEN LINK DIGITAL BANK PTE. LTD. in Singapore seeks a Senior Operations Officer to establish SOPs for the new Card business and support daily settlement, reconciliation, and KYC/AML checks. The role requires 4+ years in banking operations and solid card operations knowledge.

You will coordinate with Product teams, manage disputes, perform sign-off on applications, and drive process improvements while upholding strict SLAs.

Qualifications

• Bachelor's degree in Banking/Finance is required.
• At least 4 years of work experience in a banking operations role.
• Strong knowledge of KYC/AML regulations and risks & controls.
• Card operations knowledge and best practices.

Responsibilities

• Help establish SOPs for the new Card business and coordinate with Product teams as the Operations SME.
• Perform daily clearing and settlement reconciliations with VISA/Mastercard and internal GL accounts; investigate settlement breaks.
• Reconcile Nostro and Securities Custody accounts on daily/weekly/monthly cycles.
• Manage end-to-end dispute resolution for chargebacks in line with VISA/Mastercard timelines and regulations.
• Support ad-hoc projects and participate in UAT testing for Card products.
• Conduct AML checks (SWIFT Screening, Oracle, IHS) and raise STR when required.
• Verify signatures on manually submitted customer applications.
• Provide cross-functional Operations support and ensure adherence to SLAs and quality standards.
• Collaborate with stakeholders to monitor business performance and identify improvements.

Skills

Communication skills

Time management

Teamwork

Working under pressure

Education

Bachelor's degree in Banking/Finance

Tools

MS Excel VBA

Job description

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for Senior Operations Officer to grow our business.

Responsibilities

• Help establish Standard Operating Procedures (SOPs) for the new Card business and work with Product teams as the SME for Operations department.

• Perform daily clearing and settlement reconciliation with payment schemes (VISA/Mastercard) and internal General Ledger (GL) accounts. Investigate and resolve settlement breaks.

• Performing daily, weekly and monthly reconciliation of Nostro and Securities Custody accounts.

• Dispute Resolution(Chargebacks): Manage the end-to-end dispute resolution process. Review customer transaction disputes, initiate chargebacks where applicable, and ensure compliance with VISA/Mastercard dispute timelines and regulations.

• Provide support for ad-hoc projects (Run and change) on behalf of the department in relation to Card products and to participate in UAT testing.

• Perform first level AML check for all transactions (SWIFT Screening, Oracle, IHS) and raise STR when required.

• Perform signature verification for manual application submitted by the customer.

• Provide cross functional support within the Operations department when required.

• Work with relevant stakeholders on delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services.

• Identify opportunities and initiate suggestions for improvements.

Requirements

• Bachelor's degree in Banking, Finance or equivalent.

• Minimum 4 years of prior work experience in similar function in banking industry.

• Strong awareness of KYC/AML regulations and full understanding of Risks and Control requirements.

• Strong working compliance knowledge in card operations.

• Strong working knowledge of applicable card products and best practices of card processes.

• Excellent communication skills with ability to multi-task while staying detailed oriented and having effective time management skill.

• Ability to work independently while being an effective team player, with ability to manage work under pressure.

• Technological orientation with proficiency in MS Excel VBA an added advantage.