Operations Officer

Green Link Digital Bank (GLDB); Singapore; Sur place; SGD 65 000 - 110 000; Plein temps

Résumé du poste

Green Link Digital Bank in Singapore seeks a Senior Operations Officer to establish SOPs for the Card business and manage daily reconciliation with payment schemes and internal ledgers. The role covers AML checks, dispute resolution, UAT participation, and cross-functional support to ensure timely, compliant end-to-end service delivery.

The ideal candidate has 4+ years in banking operations, strong KYC/AML knowledge, and proficiency in Excel VBA.

Qualifications

• Bachelor's degree in Banking, Finance or equivalent.
• Minimum 4 years of banking experience in a similar function.
• Strong awareness of KYC/AML regulations and risk and control requirements.
• Knowledge of card operations and applicable card product practices.
• Excellent communication, time management and multi-tasking abilities.

Responsabilités

• Establish SOPs for the new Card business and coordinate with Product teams.
• Perform daily clearing and settlement reconciliation with Visa/Mastercard and GL accounts; resolve settlement breaks.
• Reconcile Nostro and Securities Custody accounts daily/weekly/monthly.
• Manage end-to-end chargeback/dispute resolution per VISA/Mastercard timelines.
• Support ad-hoc projects related to Card products and participate in UAT testing.
• Perform first-level AML checks (SWIFT Screening, Oracle, IHS) and raise STRs when required.
• Verify signatures on manually submitted applications.
• Provide cross-functional support within Operations and ensure service levels are met.
• Collaborate with stakeholders to monitor business performance and drive improvements.

Connaissances

Communication

Time management

Multi-tasking

Attention to detail

Team player

Independent worker

Risk & controls awareness

KYC/AML knowledge

Formation

Bachelor's degree in Banking/Finance

Outils

MS Excel VBA

Description du poste

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for Senior Operations Officer to grow our business.

Responsibilities

• Help establish Standard Operating Procedures (SOPs) for the new Card business and work with Product teams as the SME for Operations department.
• Perform daily clearing and settlement reconciliation with payment schemes (VISA/Mastercard) and internal General Ledger (GL) accounts. Investigate and resolve settlement breaks.
• Performing daily, weekly and monthly reconciliation of Nostro and Securities Custody accounts.
• Dispute Resolution (Chargebacks): Manage the end-to-end dispute resolution process. Review customer transaction disputes, initiate chargebacks where applicable, and ensure compliance with VISA/Mastercard dispute timelines and regulations.
• Provide support for ad-hoc projects (Run and change) on behalf of the department in relation to Card products and to participate in UAT testing.
• Perform first level AML check for all transactions (SWIFT Screening, Oracle, IHS) and raise STR when required.
• Perform signature verification for manual application submitted by the customer.
• Provide cross functional support within the Operations department when required.
• Work with relevant stakeholders on delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services.
• Identify opportunities and initiate suggestions for improvements.

Requirements

• Bachelor's degree in Banking, Finance or equivalent.
• Minimum 4 years of prior work experience in similar function in banking industry.
• Strong awareness of KYC/AML regulations and full understanding of Risks and Control requirements.
• Strong working compliance knowledge in card operations.
• Strong working knowledge of applicable card products and best practices of card processes.
• Excellent communication skills with ability to multi-task while staying detailed oriented and having effective time management skill.
• Ability to work independently while being an effective team player, with ability to manage work under pressure.
• Technological orientation with proficiency in MS Excel VBA an added advantage.