Payment Support Specialist SG

CIMB Singapore; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

CIMB Singapore is seeking a detail-oriented Banking Operations Officer to handle inward and outward GIRO and cheque-clearing processes, ensuring accuracy and compliance with established procedures.

The role involves processing payments, performing GL balancing, generating operational reports, and handling pay-out instructions through INLIS while meeting tight cut-off times. Diploma holders in related fields are encouraged to apply.

Qualifications

• Diploma or equivalent qualification in Banking, Finance, Business Administration, Accounting or related discipline.
• Fresh diploma holders with attention to detail and willingness to learn may be considered.
• Candidates with banking operations experience and related education may be considered.

Responsibilities

• Process and/or check inward and outward GIRO and cheque-clearing transactions accurately and within prescribed timelines.
• Review inward-clearing cheques for technical compliance and verify customer signatures against authorised specimens.
• Process cheque and GIRO arrangements, including Direct Debit Authorisation (DDA), MFT and Standing Instructions (SI).
• Perform journal entries and GL balancing for cheque and GIRO transactions to ensure accuracy and completeness.
• Generate cheque and GIRO reports for reconciliation and ensure required operational reports are submitted within prescribed timelines.
• Validate USD- and SGD-denominated cheques in accordance with checker requirements.
• Review and record pay-out instructions received through INLIS within the prescribed cut-off time; handle post-cut-off processing.

Education

Diploma in Banking/Finance

Tools

Vision IP system

INLIS system

Job description

• Process and/or check inward and outward GIRO and cheque-clearing transactions accurately and within
• prescribed timelines.
• Review inward-clearing cheques for technical compliance and verify customer signatures against
• authorised specimens.
• Process cheque and GIRO arrangements, including Direct Debit Authorisation (DDA), MFT and Standing
• Instructions (SI), as required.
• Perform journal entries and General Ledger (GL) balancing for cheque and GIRO transactions to ensure
• accuracy and completeness.
• Generate cheque and GIRO reports for reconciliation and ensure required operational reports are
• submitted within prescribed timelines.
• Validate USD- and SGD-denominated cheques in accordance with checker requirements.
• Review, process and accurately record pay-out instructions received through INLIS within the prescribed
• cut-off time, with instructions received after cut-off scheduled for the next available processing window.
• Retrieve cheque, GIRO and FAST transaction images as required.
• Attend to internal and external customer enquiries and provide the necessary operational support.
• Extract Vision IP system reports for IT security and audit purposes.
• Handle the issuance of ATM cards and tokens in accordance with established procedures.
• Perform callback duties to verify and confirm customers’ instructions prior to processing, in accordance
• with established procedures
• Perform ad hoc administrative duties, including coordination of stationery and departmental supplies

Key Responsibilities

• Process and/or check inward and outward GIRO and cheque-clearing transactions accurately and within
• prescribed timelines.
• Review inward-clearing cheques for technical compliance and verify customer signatures against
• authorised specimens.
• Process cheque and GIRO arrangements, including Direct Debit Authorisation (DDA), MFT and Standing
• Instructions (SI), as required.
• Perform journal entries and General Ledger (GL) balancing for cheque and GIRO transactions to ensure
• accuracy and completeness.
• Generate cheque and GIRO reports for reconciliation and ensure required operational reports are
• submitted within prescribed timelines.
• Validate USD- and SGD-denominated cheques in accordance with checker requirements.
• Review, process and accurately record pay-out instructions received through INLIS within the prescribed
• cut-off time, with instructions received after cut-off scheduled for the next available processing window.
• Retrieve cheque, GIRO and FAST transaction images as required.
• Attend to internal and external customer enquiries and provide the necessary operational support.
• Extract Vision IP system reports for IT security and audit purposes.
• Handle the issuance of ATM cards and tokens in accordance with established procedures.
• Perform callback duties to verify and confirm customers’ instructions prior to processing, in accordance
• with established procedures
• Perform ad hoc administrative duties, including coordination of stationery and departmental supplies

JOB DESCRIPTION

• Process and/or check inward and outward GIRO and cheque-clearing transactions accurately and within
• prescribed timelines.
• Review inward-clearing cheques for technical compliance and verify customer signatures against
• authorised specimens.
• Process cheque and GIRO arrangements, including Direct Debit Authorisation (DDA), MFT and Standing
• Instructions (SI), as required.
• Perform journal entries and General Ledger (GL) balancing for cheque and GIRO transactions to ensure
• accuracy and completeness.
• Generate cheque and GIRO reports for reconciliation and ensure required operational reports are
• submitted within prescribed timelines.
• Validate USD- and SGD-denominated cheques in accordance with checker requirements.
• Review, process and accurately record pay-out instructions received through INLIS within the prescribed
• cut-off time, with instructions received after cut-off scheduled for the next available processing window.
• Retrieve cheque, GIRO and FAST transaction images as required.
• Attend to internal and external customer enquiries and provide the necessary operational support.
• Extract Vision IP system reports for IT security and audit purposes.
• Handle the issuance of ATM cards and tokens in accordance with established procedures.
• Perform callback duties to verify and confirm customers’ instructions prior to processing, in accordance
• with established procedures
• Perform ad hoc administrative duties, including coordination of stationery and departmental supplies

Key Requirements

• Diploma or equivalent qualification, preferably in Banking, Finance, Business Administration, Accounting or a related discipline.
• Candidates with relevant banking operations experience and a suitable combination of education and practical experience may also be considered.
• Preferably prior experience in banking operations, payment operations, cheque/GIRO clearing, reconciliation or other related back-office functions.
• Fresh diploma holders with strong attention to detail, numerical ability and willingness to learn may also be considered

Key Competencies

• Strong attention to detail and accuracy, with the ability to identify discrepancies and ensure transactions and instructions are processed correctly.
• Good knowledge of banking operations, particularly cheque and GIRO clearing, reconciliation, journal entries and payment-related processes.
• Strong control and risk awareness, with the ability to follow established procedures, perform required verification and maintain proper operational controls.
• Good communication and customer service skills, including the ability to conduct callback verification professionally and handle internal and external customer enquiries effectively.
• Ability to work under pressure and meet strict cut-off times, while maintaining accuracy and service standards.
• Good reconciliation and numerical skills, with the ability to perform GL balancing, journal entries and investigate discrepancies.
• Proficient in relevant banking and operational systems, with the ability to learn new systems and processes quickly.
• Meticulous, diligent and responsible, with a strong sense of ownership and accountability.
• Good teamwork and interpersonal skills, with the flexibility to support different operational activities and work effectively with internal stakeholders.
• Adaptable and fast learner, with the willingness to take on new responsibilities and respond to changing operational requirements.
• Good organisational and time-management skills, with the ability to prioritise multiple tasks and meet reporting and processing deadlines.

About Us

With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample. #teamCIMB is always keen to welcome the ones who are ready to make that very special difference – for themselves and the bank.