Bank Front Desk Specialist - Customer Experience

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

TOSS-EX PR PTE. LTD. in Singapore is seeking a Front Desk Receptionist to be the first point of contact for clients and visitors. You will greet guests, answer calls, manage appointments, and provide information about banking services.

The role requires a diploma or equivalent, strong communication, a professional appearance, English fluency, and proficiency with MS Office. Prior customer service experience in banking is preferred, with a focus on confidentiality and service excellence.

Qualifications

• Diploma or equivalent qualification.
• Experience in customer service or reception, preferably in banking or financial services.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to multitask and manage time effectively.
• Professional appearance and demeanor.
• Fluency in English; knowledge of additional languages is an advantage.

Responsibilities

• Greet and welcome customers, visitors, and vendors in a professional manner.
• Answer and direct incoming calls promptly and accurately.
• Manage appointment scheduling and visitor logs.
• Provide information about banking services and direct customers to the appropriate department.
• Handle incoming and outgoing mail and courier services.
• Maintain a clean, organized, and welcoming reception area.
• Assist with administrative tasks such as filing, data entry, and document preparation.
• Support branch staff with coordination of meetings and events.
• Uphold confidentiality and compliance with bank policies and procedures.

Skills

Customer service

Communication

Multitasking

Time management

Interpersonal skills

Professionalism

Education

Diploma or equivalent qualification

Tools

MS Office

Job description

TOSS-EX PR PTE. LTD. in Singapore is seeking a Front Desk Receptionist to be the first point of contact for clients and visitors. You will greet guests, answer calls, manage appointments, and provide information about banking services.

The role requires a diploma or equivalent, strong communication, a professional appearance, English fluency, and proficiency with MS Office. Prior customer service experience in banking is preferred, with a focus on confidentiality and service excellence.