B2B Sales Manager: Revenue Growth & Team Leadership

Concentrix; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Concentrix is seeking a Sales Manager to lead and mentor a sales team driving revenue growth. The role focuses on onboarding, adoption, health checks, and voice of the customer to ensure strong customer success motions and retention.

You will forecast accurately, manage CRM data, and remove roadblocks to win opportunities while coaching team members to exceed targets and deliver exceptional client satisfaction.

Qualifications

• 5+ years proven work experience in a sales role.
• Passion for customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent coaching history.
• A track record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change management skills.

Responsibilities

• Lead the team to achieve specific business targets and meet performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure CRM data is accurate and up-to-date.
• Remove roadblocks and help team resolve challenges to support sales opportunities.
• Monitor call time and productivity; conduct weekly performance reviews and coaching sessions.
• Analyze data, performance and customer experience trends to develop strategic sales plays.
• Stay informed on client services developments and market trends.
• Be a point of escalation for clients and respond promptly to issues.
• Maintain balanced communication with Sales Director and external clients to foster relationships.
• Work with client contacts on reporting and forecasting.
• Ensure understanding to achieve operating, sales and CPT targets.
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to meet customer expectations.

Skills

Sales leadership

Customer experience

Forecasting

Coaching

CRM (Salesforce)

Strategy building

Tools

Salesforce

Job description

Concentrix is seeking a Sales Manager to lead and mentor a sales team driving revenue growth. The role focuses on onboarding, adoption, health checks, and voice of the customer to ensure strong customer success motions and retention.

You will forecast accurately, manage CRM data, and remove roadblocks to win opportunities while coaching team members to exceed targets and deliver exceptional client satisfaction.