Manager I, B2B Sales (English Speaker)

CONCENTRIX SREV SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CONCENTRIX SREV SINGAPORE PTE. LTD. is seeking a seasoned Sales Manager to lead and develop the sales team driving revenue growth and client success in Singapore.

You will oversee forecasting, CRM accuracy, and performance coaching, while building strategic relationships with clients and partners to meet annual targets and expand opportunities within key accounts.

Qualifications

• Minimum 5+ years of proven experience in a sales role.
• Strong customer experience mindset and ability to drive team results.
• Experience in operations and strategy development.

Responsibilities

• Lead the team to achieve targets weekly, monthly, quarterly while ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and maintain CRM data accuracy.
• Remove roadblocks and help team resolve challenges to support sales opportunities.
• Monitor call time, productivity, and conduct weekly performance reviews and coaching sessions.
• Analyze data and customer trends to develop strategic plays and best practices for territories.
• Stay informed on market developments and share updates with the team.
• Serve as escalation point for clients and respond promptly to issues.
• Maintain communications with Sales Director and clients to nurture strategic relationships.
• Collaborate with client contact on reporting and forecasting.
• Ensure team understands operating plan targets, sales targets, and CPTs.
• Coordinate team incentives and sales performance funds.
• Partner and build relationships with partners to meet customer expectations.

Skills

Sales leadership

CRM experience

Forecasting and data analysis

Coaching and people management

Strategic client relationship

Tools

Salesforce.com

Job description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Job Role:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
  

Requirements

• 5+ years proven work experience in a sales role
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills