Manager I, B2B Sales (English Speaker)

Concentrix; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Concentrix is seeking a Sales Manager to lead and mentor a sales team driving revenue growth. The role focuses on onboarding, adoption, health checks, and voice of the customer to ensure strong customer success motions and retention.

You will forecast accurately, manage CRM data, and remove roadblocks to win opportunities while coaching team members to exceed targets and deliver exceptional client satisfaction.

Qualifications

• 5+ years proven work experience in a sales role.
• Passion for customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent coaching history.
• A track record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change management skills.

Responsibilities

• Lead the team to achieve specific business targets and meet performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure CRM data is accurate and up-to-date.
• Remove roadblocks and help team resolve challenges to support sales opportunities.
• Monitor call time and productivity; conduct weekly performance reviews and coaching sessions.
• Analyze data, performance and customer experience trends to develop strategic sales plays.
• Stay informed on client services developments and market trends.
• Be a point of escalation for clients and respond promptly to issues.
• Maintain balanced communication with Sales Director and external clients to foster relationships.
• Work with client contacts on reporting and forecasting.
• Ensure understanding to achieve operating, sales and CPT targets.
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to meet customer expectations.

Skills

Sales leadership

Customer experience

Forecasting

Coaching

CRM (Salesforce)

Strategy building

Tools

Salesforce

Job description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Job Role:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
  

Requirements

• 5+ years proven work experience in a sales role
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills